• 1421 Citations
  • 18 h-Index
1989 …2019
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Fingerprint Dive into the research topics where Paulo B Goes is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 15 Similar Profiles
Sales Engineering & Materials Science
Industry Engineering & Materials Science
Information systems Engineering & Materials Science
Costs Engineering & Materials Science
Competitive intelligence Engineering & Materials Science
Electronic commerce Engineering & Materials Science
Websites Engineering & Materials Science
Feedback Engineering & Materials Science

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Research Output 1989 2019

  • 1421 Citations
  • 18 h-Index
  • 57 Article
  • 22 Conference contribution
  • 1 Paper

Effective selling strategies for online auctions on eBay: A comprehensive approach with CART model

Tu, Y., Alex Tung, Y. & Goes, P. B., Jan 1 2019, In : International Journal of Business Information Systems. 30, 2, p. 125-151 27 p.

Research output: Contribution to journalArticle

Sales
Data mining
Online auctions
Classification and regression trees
eBay
1 Citation (Scopus)

Production of Online Word-of-Mouth: Peer Effects and the Moderation of User Characteristics

Wang, Y., Goes, P. B., Wei, Z. & Zeng, D., Jul 1 2019, In : Production and Operations Management. 28, 7, p. 1621-1640 20 p.

Research output: Contribution to journalArticle

Purchasing
Word-of-mouth
Peer effects
Moderation
Sales

Pay Easy, Buy More: An Empirical Study of the Purchase Feature in Social Media Apps

Guo, C., Chen, X., Zhang, B. & Goes, P. B., Jan 1 2018.

Research output: Contribution to conferencePaper

Application programs
Hotels
Sales
Industry
3 Citations (Scopus)

When more is less: Field evidence on unintended consequences of multitasking

Goes, P. B., Ilk, N., Lin, M. & Zhao, J. L., Jul 1 2018, In : Management Science. 64, 7, p. 3033-3054 22 p.

Research output: Contribution to journalArticle

Multitasking
Unintended consequences
Customer satisfaction
Customer service
Customer surveys
3 Citations (Scopus)

Workforce management in omnichannel service centers with heterogeneous channel response urgencies

Ilk, N., Brusco, M. & Goes, P. B., Jan 1 2018, In : Decision Support Systems. 105, p. 13-23 11 p.

Research output: Contribution to journalArticle

Social Media
Costs and Cost Analysis
Postal Service
Costs
Workforce