• 1552 Citations
  • 19 h-Index
1989 …2020

Research output per year

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Research Output

2020

Improving customer routing in contact centers: An automated triage design based on text analytics

Ilk, N., Shang, G. & Goes, P., Jan 1 2020, (Accepted/In press) In : Journal of Operations Management.

Research output: Contribution to journalArticle

1 Scopus citations
2019

Effective selling strategies for online auctions on eBay: A comprehensive approach with CART model

Tu, Y., Alex Tung, Y. & Goes, P., Jan 1 2019, In : International Journal of Business Information Systems. 30, 2, p. 125-151 27 p.

Research output: Contribution to journalArticle

Production of Online Word-of-Mouth: Peer Effects and the Moderation of User Characteristics

Wang, Y., Goes, P., Wei, Z. & Zeng, D., Jul 1 2019, In : Production and Operations Management. 28, 7, p. 1621-1640 20 p.

Research output: Contribution to journalArticle

1 Scopus citations

Social Influence and Monetization of Freemium Social Games

Fang, B., Zheng, Z. E., Ye, Q. & Goes, P. B., Jul 3 2019, In : Journal of Management Information Systems. 36, 3, p. 730-754 25 p.

Research output: Contribution to journalArticle

1 Scopus citations
2018

Pay Easy, Buy More: An Empirical Study of the Purchase Feature in Social Media Apps

Guo, C., Chen, X., Zhang, B. & Goes, P. B., Jan 1 2018.

Research output: Contribution to conferencePaper

When more is less: Field evidence on unintended consequences of multitasking

Goes, P. B., Ilk, N., Lin, M. & Zhao, J. L., Jul 1 2018, In : Management Science. 64, 7, p. 3033-3054 22 p.

Research output: Contribution to journalArticle

6 Scopus citations

Workforce management in omnichannel service centers with heterogeneous channel response urgencies

Ilk, N., Brusco, M. & Goes, P. B., Jan 1 2018, In : Decision Support Systems. 105, p. 13-23 11 p.

Research output: Contribution to journalArticle

5 Scopus citations
2017

Online auction segmentation and effective selling strategy: Trust and information asymmetry perspectives

Tu, Y., Tung, Y. A. & Goes, P. B., 2017, In : Journal of Electronic Commerce Research. 18, 3, p. 189-211 23 p.

Research output: Contribution to journalArticle

3 Scopus citations
2016

Do incentive hierarchies induce user effort? Evidence from an online knowledge exchange

Goes, P. B., Guo, C. & Lin, M., 2016, In : Information Systems Research. 27, 3, p. 497-516 20 p.

Research output: Contribution to journalArticle

33 Scopus citations

Evaluating tenure cases for scholars active in emergent or non-mainstream is research topics

Thatcher, J., Gupta, A., Goes, P. B., Rai, A. & Tremblay, M. C., 2016, AMCIS 2016: Surfing the IT Innovation Wave - 22nd Americas Conference on Information Systems. Association for Information Systems

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2015

Big data - Analytics engine for digital transformation: Where is is?

Goes, P. B., 2015, 2015 Americas Conference on Information Systems, AMCIS 2015. Americas Conference on Information Systems

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Inflection point: Looking back or looking forward?

Goes, P. B., Sep 1 2015, In : MIS Quarterly: Management Information Systems. 39, 3, p. iii-vii

Research output: Contribution to journalArticle

3 Scopus citations

Roles and responsibilities of a senior editor

Sarker, S., Agarwal, R., Goes, P., Gregor, S., Henfridsson, O., Saunders, C. & Tan, B., Jan 1 2015, In : Journal of the Association for Information Systems. 16, 9, p. i-XX

Research output: Contribution to journalEditorial

4 Scopus citations

Shaping customer confidence in online purchasing decision: The role of DSS tools supporting an information aggregator

Sanchez, O., Silva E Costa, P. H. & Goes, P. B., Mar 26 2015, Proceedings of the Annual Hawaii International Conference on System Sciences. IEEE Computer Society, Vol. 2015-March. p. 4294-4303 10 p. 7070334

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations
2014

Design science research in top information systems journals

Goes, P. B., Mar 1 2014, In : MIS Quarterly: Management Information Systems. 38, 1, p. iii-viii

Research output: Contribution to journalReview article

62 Scopus citations

Guest Editorial: Business applications of Web of Things

Chen, G., Goes, P., Zhao, J. L., Wang, H. J. & Wei, Q., Jul 2014, In : Decision Support Systems. 63, p. 1-2 2 p.

Research output: Contribution to journalEditorial

3 Scopus citations

Identity matching and information acquisition: Estimation of optimal threshold parameters

Alirezazadeh, P., Boylu, F., Garfinkel, R., Gopal, R. & Goes, P., Jan 1 2014, In : Decision Support Systems. 57, 1, p. 160-171 12 p.

Research output: Contribution to journalArticle

"Popularity effect" in user-generated content: Evidence from online product reviews

Goes, P. B., Lin, M. & Yeung, C. M. A., Jun 2014, In : Information Systems Research. 25, 2, p. 222-238 17 p.

Research output: Contribution to journalArticle

150 Scopus citations

Range query estimation with data skewness for top-k retrieval

Ayanso, A., Goes, P. B. & Mehta, K., Jan 1 2014, In : Decision Support Systems. 57, 1, p. 258-273 16 p.

Research output: Contribution to journalArticle

2 Scopus citations

Success of IT outsourcing contracts: Effects of the complexity of the activity, relational governance and structure of incentives

Sanchez, O. P., Cruz, M. A. & Goes, P. B., Jan 1 2014.

Research output: Contribution to conferencePaper

2 Scopus citations

The MISQ review system: Operational perspectives

Goes, P. B., Dec 1 2014, In : MIS Quarterly: Management Information Systems. 38, 4, p. III-VII

Research output: Contribution to journalReview article

1 Scopus citations
2013

Editor's comments

Goes, P. B., Mar 1 2013, In : MIS Quarterly: Management Information Systems. 37, 1, p. iii-vii

Research output: Contribution to journalReview article

7 Scopus citations

Editor's comments

Goes, P. B., Sep 1 2013, In : MIS Quarterly: Management Information Systems. 37, 3, p. iii-viii

Research output: Contribution to journalComment/debate

23 Scopus citations
11 Scopus citations

Product comparison networks for competitive analysis of online word-of-mouth

Zhang, Z., Guo, C. & Goes, P., Jan 1 2013, In : ACM Transactions on Management Information Systems. 3, 4, 20.

Research output: Contribution to journalReview article

48 Scopus citations

Seller heterogeneity in electronic marketplaces: A study of new and experienced sellers in eBay

Goes, P., Tu, Y. & Tung, Y. A., Dec 1 2013, In : Decision Support Systems. 56, 1, p. 247-258 12 p.

Research output: Contribution to journalArticle

7 Scopus citations

When is the right time to refresh knowledge discovered from data?

Fang, X., Sheng, O. R. L. & Goes, P., Jan 1 2013, In : Operations Research. 61, 1, p. 32-44 13 p.

Research output: Contribution to journalArticle

11 Scopus citations
2012

Bidding behavior evolution in sequential auctions: Characterization and analysis

Goes, P. B., Karuga, G. G. & Tripathi, A. K., Dec 1 2012, In : MIS Quarterly: Management Information Systems. 36, 4, p. 1021-1042 22 p.

Research output: Contribution to journalArticle

12 Scopus citations
86 Scopus citations
2011

A finite mixture logit model to segment and predict electronic payments system adoption

Bapna, R., Goes, P., Wei, K. K. & Zhang, Z., Mar 2011, In : Information Systems Research. 22, 1, p. 118-133 16 p.

Research output: Contribution to journalArticle

19 Scopus citations

Live-chat agent assignments to heterogeneous E-customers under imperfect classification

Goes, P., Ilk, N., Yue, W. T. & Zhao, J. L., Dec 1 2011, In : ACM Transactions on Management Information Systems. 2, 4, 24.

Research output: Contribution to journalReview article

10 Scopus citations

Semantic enrichment process: An approach to software component reuse in modernizing enterprise systems

Ilk, N., Zhao, J. L., Goes, P. & Hofmann, P., Jul 1 2011, In : Information Systems Frontiers. 13, 3, p. 359-370 12 p.

Research output: Contribution to journalArticle

9 Scopus citations
2010

A framework to support service-oriented architecture investment decision

Ilk, N., Goes, P. & Zhao, J. L., Dec 1 2010, ICIS 2010 Proceedings - Thirty First International Conference on Information Systems. (ICIS 2010 Proceedings - Thirty First International Conference on Information Systems).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Bidders' attrition in online sequential auctions

Ghasemkhani, H., Goes, P. & Tripathi, A., Jan 1 2010.

Research output: Contribution to conferencePaper

How good is the generalized second-price mechanism?

Li, L., Zeng, D. & Goes, P., Jan 1 2010.

Research output: Contribution to conferencePaper

1 Scopus citations

Live-chat agent assignments in two-class e-customer queues under imperfect profiling

Goes, P., Ilk, N., Yue, W. T. & Zhao, J. L., Jan 1 2010.

Research output: Contribution to conferencePaper

1 Scopus citations

Preference markets for innovation ranking and selection

Chen, L., Goes, P., Harris, W., Marsden, J. & Zhang, J., Mar 1 2010, In : Interfaces. 40, 2, p. 144-153 10 p.

Research output: Contribution to journalArticle

4 Scopus citations

Reseller vs. individual Buyer - Bidding strategies in sequential auctions

Chatterjee, P., Tripathi, A. & Goes, P., Jan 1 2010.

Research output: Contribution to conferencePaper

Understanding willingness-to-pay formation of repeat bidders in sequential online auctions

Goes, P. B., Karuga, G. G. & Tripathi, A. K., Dec 2010, In : Information Systems Research. 21, 4, p. 907-924 18 p.

Research output: Contribution to journalArticle

28 Scopus citations
2009

A cost-based range estimation for mapping top-k selection queries over relational databases

Ayanso, A., Goes, P. B. & Mehta, K., Oct 1 2009, In : Journal of Database Management. 20, 4, p. 1-25 25 p.

Research output: Contribution to journalArticle

5 Scopus citations

Analyzing seller practices in a Brazilian marketplace

Pereira, A., Duarte, D., Meira, W., Almeida, V. & Góes, P., Dec 1 2009, WWW'09 - Proceedings of the 18th International World Wide Web Conference. p. 1031-1040 10 p. (WWW'09 - Proceedings of the 18th International World Wide Web Conference).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

10 Scopus citations

Assessing success factors of selling practices in electronic marketplaces

Pereira, A., Duarte, D., Meira, W. & Góes, P., Dec 1 2009, Proceedings of the International Conference on Management of Emergent Digital EcoSystems, MEDES '09. p. 261-268 8 p. (Proceedings of the International Conference on Management of Emergent Digital EcoSystems, MEDES '09).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Design and use of preference markets for evaluation of early stage technologies

Chen, L., Goes, P., Marsden, J. & Zhang, Z., Dec 1 2009, In : Journal of Management Information Systems. 26, 3, p. 45-70 26 p.

Research output: Contribution to journalArticle

18 Scopus citations

Overlapping online auctions: Empirical characterization of bidder strategies and auction prices

Bapna, R., Chang, S. A., Goes, P. & Alok Gupta, D., Dec 1 2009, In : MIS Quarterly: Management Information Systems. 33, 4, p. 763-783 21 p.

Research output: Contribution to journalArticle

43 Scopus citations

Reactivity based model to study online auctions dynamics

Pereira, A., Rocha, L., Mourão, F., Góes, P. & Meira, W., Jan 1 2009, In : Information Technology and Management. 10, 1, p. 21-37 17 p.

Research output: Contribution to journalArticle

2 Scopus citations

Selling practices in online fixed-price marketplaces

Pereira, A., Duarte, D., Meira, W. & Góes, P., Nov 4 2009, Proceedings - 2009 9th Annual International Symposium on Applications and the Internet, SAINT 2009. p. 71-77 7 p. 5230658. (Proceedings - 2009 9th Annual International Symposium on Applications and the Internet, SAINT 2009).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Technical opinion: Online auctions hidden metrics

Goes, P., Tu, Y. & Tung, Y. A., Apr 1 2009, In : Communications of the ACM. 52, 4, p. 147-149 3 p.

Research output: Contribution to journalArticle

3 Scopus citations
2008

A seller's perspective characterization methodology for online auctions

Silva, A., Calais, P., Pereira, A., Mourão, F., Almeida, J., Meira, W. & Góes, P., Dec 1 2008, ICEC'08: ACM International Conference Proceeding Series - Proceedings of the 10th International Conference on Electronic Commerce 2008. 18. (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Auctioning vertically integrated online services: Computational approaches for real-time allocation

Bapna, R., Goes, P. & Gupta, A., Jan 1 2008, In : Journal of Management Information Systems. 25, 3, p. 65-98 34 p.

Research output: Contribution to journalArticle

7 Scopus citations