• 793 Citations
  • 11 h-Index
20042019
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Research Output 2004 2019

2019
3 Citations (Scopus)

Coping with interdependencies related to patient choice: Boundary-spanning at four accountable care organizations

Hilligoss, B., Mcalearney, A. S. & Song, P. H., Apr 1 2019, In : Health Care Management Review. 44, 2, p. 115-126 12 p.

Research output: Contribution to journalArticle

Accountable Care Organizations
Interdependencies
Patient choice
Boundary spanning
Organizational Case Studies
disability
health care
caregiver
poverty
innovation
1 Citation (Scopus)

How does being part of a pediatric accountable care organization impact health service use for children with disabilities?

Song, P. H., Xu, W. Y., Chisolm, D. J., Alexy, E. R., Ferrari, R. M., Hilligoss, B. & Domino, M. E., Oct 1 2019, In : Health Services Research. 54, 5, p. 1007-1015 9 p.

Research output: Contribution to journalArticle

Accountable Care Organizations
Disabled Children
Health Services
Pediatrics
Medicaid
2017
5 Citations (Scopus)

Aligning for accountable care: Strategic practices for change in accountable care organizations

Hilligoss, B., Song, P. H. & McAlearney, A. S., Jan 1 2017, In : Health Care Management Review. 42, 3, p. 192-202 11 p.

Research output: Contribution to journalArticle

Accountable Care Organizations
Organizations
Quality of Health Care
Administrative Personnel
Motivation
8 Citations (Scopus)

Cultural Transformation After Implementation of Crew Resource Management: Is It Really Possible?

Hefner, J. L., Hilligoss, B., Knupp, A., Bournique, J., Sullivan, J., Adkins, E. & Moffatt-Bruce, S. D., Jul 1 2017, In : American Journal of Medical Quality. 32, 4, p. 384-390 7 p.

Research output: Contribution to journalArticle

Safety Management
Patient Safety
Surveys and Questionnaires
2 Citations (Scopus)

ERAS: Safety checklists, antibiotics, and VTE prophylaxis

Moffatt-Bruce, S. D., Hilligoss, B. & Gonsenhauser, I., Oct 1 2017, In : Journal of Surgical Oncology. 116, 5, p. 601-607 7 p.

Research output: Contribution to journalReview article

Continuity of Patient Care
Venous Thromboembolism
Checklist
Anesthesia
Anti-Bacterial Agents
3 Citations (Scopus)

Implementing Accountable Care Organizations: Lessons from a Qualitative Analysis of Four Private Sector Organizations

Walker, D. M., Hefner, J. L., Sova, L. N., Hilligoss, B., Song, P. H. & McAlearney, A. S., Nov 1 2017, In : Journal of Healthcare Management. 62, 6, p. 419-431 13 p.

Research output: Contribution to journalArticle

Accountable Care Organizations
Private Sector
Organizations
Patient Participation
Organizational Innovation
1 Citation (Scopus)

Private sector accountable care organization development: A qualitative study

McAlearney, A. S., Hilligoss, B. & Song, P. H., Mar 2017, In : American Journal of Managed Care. 23, 3, p. 151-158 8 p.

Research output: Contribution to journalArticle

Accountable Care Organizations
Private Sector
Interviews
Focus Groups
Organizational Case Studies
2016
4 Citations (Scopus)

Coordination mechanisms in four accountable care organizations

Hilligoss, B., Song, P. H. & McAlearney, A. S., Jun 1 2016, In : International Journal of Organization Theory and Behavior. 19, 2, p. 207-232 26 p.

Research output: Contribution to journalArticle

Accountable Care Organizations
Organizational Case Studies
Delivery of Health Care
Continuity of Patient Care
Social Responsibility
6 Citations (Scopus)

Meaningful engagement of ACOs with communities

Hefner, J. L., Hilligoss, B., Sieck, C., Walker, D. M., Sova, L., Song, P. H. & Mcalearney, A. S., Oct 1 2016, In : Medical Care. 54, 11, p. 970-976 7 p.

Research output: Contribution to journalArticle

Accountable Care Organizations
Population
Health
Private Sector
Delivery of Health Care
24 Citations (Scopus)

The underappreciated role of habit in highly reliable healthcare

Vogus, T. J. & Hilligoss, B., Mar 2016, In : BMJ Quality and Safety. 25, 3, p. 141-146 6 p.

Research output: Contribution to journalReview article

2015
14 Citations (Scopus)

Collaborating - Or "selling" patients? A conceptual framework for emergency department-to-inpatient handoff negotiations

Hilligoss, B., Mansfield, J. A., Patterson, E. S. & Moffatt-Bruce, S. D., Mar 2015, In : Joint Commission Journal on Quality and Patient Safety. 41, 3, p. 134-143 10 p.

Research output: Contribution to journalArticle

Attitude of Health Personnel
Organizational Culture
Patient Transfer
Negotiating
Cooperative Behavior
7 Citations (Scopus)

Navigating care transitions: A process model of how doctors overcome organizational barriers and create awareness

Hilligoss, B. & Vogus, T. J., Feb 19 2015, In : Medical Care Research and Review. 72, 1, p. 25-48 24 p.

Research output: Contribution to journalArticle

Patient Transfer
Administrative Personnel
Technology
Moving and Lifting Patients
Continuity of Patient Care
2014
1 Citation (Scopus)

Detecting differences in communication during two types of patient handovers: A linguistic construct categorization approach

Woods, Z., Hilligoss, B., Duchon, A., Beecroft, N. & Patterson, E. S., Jan 1 2014, 2014 International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014. Human Factors an Ergonomics Society Inc., p. 1262-1265 4 p. (Proceedings of the Human Factors and Ergonomics Society; vol. 2014-January).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Intensive care units
Linguistics
linguistics
communication
Communication
25 Citations (Scopus)
Metaphor
selling
discourse analysis
Hospital Emergency Service
metaphor
22 Citations (Scopus)

The limits of checklists: Handoff and narrative thinking

Hilligoss, B. & Moffatt-Bruce, S. D., Jul 2014, In : BMJ Quality and Safety. 23, 7, p. 528-533 6 p.

Research output: Contribution to journalReview article

Checklist
Communication
Cognition
Safety
Social Sciences
2013
17 Citations (Scopus)
Open Access
Electronic Health Records
Hospital Emergency Service
Inpatients
Biopsy
Quality of Health Care

Collaborating or selling patients? a conceptual framework of between-unit handoff negotiations

Hilligoss, B., Jan 1 2013, p. 412-417. 6 p.

Research output: Contribution to conferencePaper

Sales
Conceptual framework
54 Citations (Scopus)

The unappreciated challenges of between-unit handoffs: Negotiating and coordinating across boundaries

Hilligoss, B. & Cohen, M. D., Feb 1 2013, In : Annals of emergency medicine. 61, 2, p. 155-160 6 p.

Research output: Contribution to journalArticle

Negotiating
Hospital Emergency Service
Inpatients
Appointments and Schedules
Communication
2011
67 Citations (Scopus)

A handoff is not a telegram: An understanding of the patient is co-constructed

Cohen, M. D., Hilligoss, B. & Kajdacsy-Balla Amaral, A. C., Feb 8 2011, In : Critical Care. 16, 1, 303.

Research output: Contribution to journalArticle

Open Access
Social Sciences
Quality of Health Care
Patient Safety
Communication
28 Citations (Scopus)

Hospital handoffs as multifunctional situated routines: Implications for researchers and administrators

Hilligoss, B. & Cohen, M. D., Dec 1 2011, Biennial Review of Health Care Management. Blair, J., Fottler, M. & Savage, G. (eds.). p. 91-132 42 p. 1954364. (Advances in Health Care Management; vol. 11).

Research output: Chapter in Book/Report/Conference proceedingChapter

Administrative Personnel
Research Personnel
Delivery of Health Care
Patient Safety
Lenses
2010
3 Citations (Scopus)
Biopsy
Health
electronics
health
Medicine
225 Citations (Scopus)

The published literature on handoffs in hospitals: Deficiencies identified in an extensive review

Cohen, M. D. & Hilligoss, P. B., Dec 1 2010, In : Quality and Safety in Health Care. 19, 6, p. 493-497 5 p.

Research output: Contribution to journalArticle

Research
Patient Safety
Practice Guidelines
Safety
Health
2008
249 Citations (Scopus)

Developing a unifying framework of credibility assessment: Construct, heuristics, and interaction in context

Hilligoss, B. & Rieh, S. Y., Jul 1 2008, In : Information Processing and Management. 44, 4, p. 1467-1484 18 p.

Research output: Contribution to journalArticle

credibility
heuristics
Students
interaction
Credibility
2007
10 Citations (Scopus)

Testing the technology: Playing games with video conferencing

Batcheller, A. L., Hilligoss, B., Nam, K., Rader, E., Rey-Babarro, M. & Zhou, X., Oct 22 2007, Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007. p. 849-852 4 p. (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Video conferencing
Testing
Experiments
2004
13 Citations (Scopus)

MedlinePlus goes local in NC: The development and implementation of NC health info

Hilligoss, B. & Silbajoris, C., Dec 21 2004, In : Journal of Consumer Health on the Internet. 8, 4, p. 9-26 18 p.

Research output: Contribution to journalArticle

MedlinePlus
health information
health service
consumer information
Health Services