• 1277 Citations
  • 13 h-Index
19992017

Research output per year

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Research Output

  • 1277 Citations
  • 13 h-Index
  • 19 Article

服务中顾客公民行为的形成因素之探讨

Translated title of the contribution: Exploring antecedents of customer citizenship behaviors in servicesChoi, L. & Lotz, S. L., Dec 21 2017, (Accepted/In press) In : Service Industries Journal. p. 1-22 22 p.

Research output: Contribution to journalArticle

  • 5 Scopus citations

    Motivations leading to customer citizenship behavior in services: scale development and validation

    Choi, L. & Lotz, S. L., 2016, In : Journal of Consumer Marketing. 33, 7, p. 539-551 13 p.

    Research output: Contribution to journalArticle

  • 7 Scopus citations

    The Role of Perceived Control in Customer Value Cocreation and Service Recovery Evaluation

    Guo, L., Lotz, S. L., Tang, C. & Gruen, T. W., Feb 1 2016, In : Journal of Service Research. 19, 1, p. 39-56 18 p.

    Research output: Contribution to journalArticle

  • 24 Scopus citations

    Exploring antecedents of attitude toward co-producing a retail checkout service utilizing a self-service technology

    Eastlick, M. A., Ratto, C., Lotz, S. L. & Mishra, A., Sep 1 2012, In : International Review of Retail, Distribution and Consumer Research. 22, 4, p. 337-364 28 p.

    Research output: Contribution to journalArticle

  • 20 Scopus citations

    Cognitive and institutional predictors of initial trust toward an online retailer

    Eastlick, M. A. & Lotz, S., Mar 29 2011, In : International Journal of Retail & Distribution Management. 39, 4, p. 234-255 22 p.

    Research output: Contribution to journalArticle

  • 48 Scopus citations