• 1260 Citations
  • 13 h-Index
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Fingerprint Dive into the research topics where Sherry L Lotz is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

lifestyle Earth & Environmental Sciences
market Earth & Environmental Sciences
fruit Earth & Environmental Sciences
innovation Earth & Environmental Sciences
shopping activity Earth & Environmental Sciences
television Earth & Environmental Sciences
cable Earth & Environmental Sciences
Retailers Business & Economics

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Research Output 1999 2017

  • 1260 Citations
  • 13 h-Index
  • 19 Article
4 Citations (Scopus)


Translated title of the contribution: Exploring antecedents of customer citizenship behaviors in servicesChoi, L. & Lotz, S. L., Dec 21 2017, (Accepted/In press) In : Service Industries Journal. p. 1-22 22 p.

Research output: Contribution to journalArticle

Citizenship behavior
Affective commitment
Service provider
Customer perception
Organizational justice
5 Citations (Scopus)

Motivations leading to customer citizenship behavior in services: scale development and validation

Choi, L. & Lotz, S. L., 2016, In : Journal of Consumer Marketing. 33, 7, p. 539-551 13 p.

Research output: Contribution to journalArticle

Scale validation
Citizenship behavior
Scale development
Service provider
22 Citations (Scopus)

The Role of Perceived Control in Customer Value Cocreation and Service Recovery Evaluation

Guo, L., Lotz, S. L., Tang, C. & Gruen, T. W., Feb 1 2016, In : Journal of Service Research. 19, 1, p. 39-56 18 p.

Research output: Contribution to journalArticle

20 Citations (Scopus)

Exploring antecedents of attitude toward co-producing a retail checkout service utilizing a self-service technology

Eastlick, M. A., Ratto, C., Lotz, S. L. & Mishra, A., Sep 2012, In : International Review of Retail, Distribution and Consumer Research. 22, 4, p. 337-364 28 p.

Research output: Contribution to journalArticle

Retail services
Self-service technology
Consumer attitudes
48 Citations (Scopus)

Cognitive and institutional predictors of initial trust toward an online retailer

Eastlick, M. A. & Lotz, S. L., Mar 2011, In : International Journal of Retail and Distribution Management. 39, 4, p. 234-255 22 p.

Research output: Contribution to journalArticle

Initial trust