Automated support for business process re-engineering: A case study at IBM

Alan R. Dennis, Robert M. Daniels, Glenda Hayes, Jay F Nunamaker

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

A three-month pilot project to model and reengineer one of IBM's business units using enterprise analyzer, a methodology and supporting group software tools for modeling and analyzing business processes, is described. The methodology combines collaborative model building with creative problem reframing to enable multilevel, cross-functional business teams to examine and redesign business processes quickly. The tools developed for this project extend the capabilities of existing technology to help groups build complex representations of their organization. The results of this pilot project suggest that the methodology and supporting tools can be effectively applied to reengineer business processes, but also suggest the need for improvement.

Original languageEnglish (US)
Title of host publicationProceedings of the 26th Hawaii International Conference on System Sciences, HICSS 1993
PublisherIEEE Computer Society
Pages169-178
Number of pages10
ISBN (Electronic)0818632305
DOIs
StatePublished - Jan 1 1993
Event26th Hawaii International Conference on System Sciences, HICSS 1993 - Wailea, United States
Duration: Jan 8 1993 → …

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume3
ISSN (Print)1530-1605

Conference

Conference26th Hawaii International Conference on System Sciences, HICSS 1993
CountryUnited States
CityWailea
Period1/8/93 → …

ASJC Scopus subject areas

  • Engineering(all)

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    Dennis, A. R., Daniels, R. M., Hayes, G., & Nunamaker, J. F. (1993). Automated support for business process re-engineering: A case study at IBM. In Proceedings of the 26th Hawaii International Conference on System Sciences, HICSS 1993 (pp. 169-178). [284309] (Proceedings of the Annual Hawaii International Conference on System Sciences; Vol. 3). IEEE Computer Society. https://doi.org/10.1109/HICSS.1993.284309