Characteristics of IT artifacts: a systems thinking-based framework for delineating and theorizing IT artifacts

Sabine Matook, Susan A Brown

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

The information technology artifact (ITA) has been suggested as the core of information systems (IS) research, and the research community has been encouraged to deeply engage with the ITA. Various studies highlight, however, that the ITA continues to receive only limited attention and thus, little foundation exists for IS researchers to delineate and theorize about the ITAs studied. In this paper, we develop a framework that can be utilized as a language for articulating and theorizing the ITA in IS research. Our framework builds on the multi-faceted theoretical paradigm of systems thinking from which we derive several concepts and appropriate them to the context at hand, resulting in a seven-dimensional framework of characteristics for ITAs. In a literature survey of research on enterprise systems and enterprise resource planning systems in top IS journals, we show how ITA characteristics are currently included to present details of the relevant ITA instance and identify theoretical relationships between ITA characteristics and outcomes. We conclude the study by demonstrating the use of the ITA framework for delineating and theorizing the ITA in IS research.

Original languageEnglish (US)
Pages (from-to)309-346
Number of pages38
JournalInformation Systems Journal
Volume27
Issue number3
DOIs
StatePublished - May 1 2017

Fingerprint

Information technology
Information systems
Enterprise resource planning
Industry

Keywords

  • information systems research
  • IT artifact
  • systems characteristics
  • systems thinking

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Computer Networks and Communications

Cite this

Characteristics of IT artifacts : a systems thinking-based framework for delineating and theorizing IT artifacts. / Matook, Sabine; Brown, Susan A.

In: Information Systems Journal, Vol. 27, No. 3, 01.05.2017, p. 309-346.

Research output: Contribution to journalArticle

@article{5d93be449adf47aca34e32a47daabba8,
title = "Characteristics of IT artifacts: a systems thinking-based framework for delineating and theorizing IT artifacts",
abstract = "The information technology artifact (ITA) has been suggested as the core of information systems (IS) research, and the research community has been encouraged to deeply engage with the ITA. Various studies highlight, however, that the ITA continues to receive only limited attention and thus, little foundation exists for IS researchers to delineate and theorize about the ITAs studied. In this paper, we develop a framework that can be utilized as a language for articulating and theorizing the ITA in IS research. Our framework builds on the multi-faceted theoretical paradigm of systems thinking from which we derive several concepts and appropriate them to the context at hand, resulting in a seven-dimensional framework of characteristics for ITAs. In a literature survey of research on enterprise systems and enterprise resource planning systems in top IS journals, we show how ITA characteristics are currently included to present details of the relevant ITA instance and identify theoretical relationships between ITA characteristics and outcomes. We conclude the study by demonstrating the use of the ITA framework for delineating and theorizing the ITA in IS research.",
keywords = "information systems research, IT artifact, systems characteristics, systems thinking",
author = "Sabine Matook and Brown, {Susan A}",
year = "2017",
month = "5",
day = "1",
doi = "10.1111/isj.12108",
language = "English (US)",
volume = "27",
pages = "309--346",
journal = "Information Systems Journal",
issn = "1350-1917",
publisher = "Wiley-Blackwell",
number = "3",

}

TY - JOUR

T1 - Characteristics of IT artifacts

T2 - a systems thinking-based framework for delineating and theorizing IT artifacts

AU - Matook, Sabine

AU - Brown, Susan A

PY - 2017/5/1

Y1 - 2017/5/1

N2 - The information technology artifact (ITA) has been suggested as the core of information systems (IS) research, and the research community has been encouraged to deeply engage with the ITA. Various studies highlight, however, that the ITA continues to receive only limited attention and thus, little foundation exists for IS researchers to delineate and theorize about the ITAs studied. In this paper, we develop a framework that can be utilized as a language for articulating and theorizing the ITA in IS research. Our framework builds on the multi-faceted theoretical paradigm of systems thinking from which we derive several concepts and appropriate them to the context at hand, resulting in a seven-dimensional framework of characteristics for ITAs. In a literature survey of research on enterprise systems and enterprise resource planning systems in top IS journals, we show how ITA characteristics are currently included to present details of the relevant ITA instance and identify theoretical relationships between ITA characteristics and outcomes. We conclude the study by demonstrating the use of the ITA framework for delineating and theorizing the ITA in IS research.

AB - The information technology artifact (ITA) has been suggested as the core of information systems (IS) research, and the research community has been encouraged to deeply engage with the ITA. Various studies highlight, however, that the ITA continues to receive only limited attention and thus, little foundation exists for IS researchers to delineate and theorize about the ITAs studied. In this paper, we develop a framework that can be utilized as a language for articulating and theorizing the ITA in IS research. Our framework builds on the multi-faceted theoretical paradigm of systems thinking from which we derive several concepts and appropriate them to the context at hand, resulting in a seven-dimensional framework of characteristics for ITAs. In a literature survey of research on enterprise systems and enterprise resource planning systems in top IS journals, we show how ITA characteristics are currently included to present details of the relevant ITA instance and identify theoretical relationships between ITA characteristics and outcomes. We conclude the study by demonstrating the use of the ITA framework for delineating and theorizing the ITA in IS research.

KW - information systems research

KW - IT artifact

KW - systems characteristics

KW - systems thinking

UR - http://www.scopus.com/inward/record.url?scp=84992645512&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84992645512&partnerID=8YFLogxK

U2 - 10.1111/isj.12108

DO - 10.1111/isj.12108

M3 - Article

AN - SCOPUS:84992645512

VL - 27

SP - 309

EP - 346

JO - Information Systems Journal

JF - Information Systems Journal

SN - 1350-1917

IS - 3

ER -