Consumers' emotional responses to service encounters: The influence of the service provider

Linda L Price, Eric J. Arnould, Sheila L. Deibler

Research output: Contribution to journalArticle

240 Citations (Scopus)
Original languageEnglish (US)
Pages (from-to)34-63
Number of pages30
JournalInternational Journal of Service Industry Management
Volume6
Issue number3
DOIs
StatePublished - 1995
Externally publishedYes

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Service provider

Keywords

  • Customer satisfaction
  • Research
  • Service
  • Service quality

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Strategy and Management
  • Business, Management and Accounting(all)

Cite this

Consumers' emotional responses to service encounters : The influence of the service provider. / Price, Linda L; Arnould, Eric J.; Deibler, Sheila L.

In: International Journal of Service Industry Management, Vol. 6, No. 3, 1995, p. 34-63.

Research output: Contribution to journalArticle

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