Design for change: Knowledge-based system support for information centers

Ajay S. Vinze, Mari M. Heltne, Minder Chen, Benn R. Konsynski, Jay F Nunamaker

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

The applicability of a knowledge-based system for resource management in the context of information centers (ICs) is discussed. The Information Center Expert (ICE) system has been developed to support the consultation process of IC personnel. The system determines the (software) resource requirements of the end users and makes appropriate recommendations. ICE further aids the management of IC software resources by keeping track of user consultations and the recommendations made. Issues of knowledge requirements, acquisition and representation and implementation of ICE are discussed. An evaluation of ICEs which focused on maintainability and transportability was conducted at two corporate locations and a university setting. Based on the informal feedback, the implications of this approach for future research are discussed.

Original languageEnglish (US)
Pages (from-to)498-512
Number of pages15
JournalIEEE Transactions on Systems, Man and Cybernetics
Volume22
Issue number3
DOIs
StatePublished - May 1992

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Knowledge based systems
Information services
Maintainability
Expert systems
Personnel
Feedback

ASJC Scopus subject areas

  • Engineering(all)

Cite this

Design for change : Knowledge-based system support for information centers. / Vinze, Ajay S.; Heltne, Mari M.; Chen, Minder; Konsynski, Benn R.; Nunamaker, Jay F.

In: IEEE Transactions on Systems, Man and Cybernetics, Vol. 22, No. 3, 05.1992, p. 498-512.

Research output: Contribution to journalArticle

Vinze, Ajay S. ; Heltne, Mari M. ; Chen, Minder ; Konsynski, Benn R. ; Nunamaker, Jay F. / Design for change : Knowledge-based system support for information centers. In: IEEE Transactions on Systems, Man and Cybernetics. 1992 ; Vol. 22, No. 3. pp. 498-512.
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