Designing tools for system administrators: An empirical test of the integrated user satisfaction model

Nicole F. Velasquez, Suzanne Weisband, Alexandra Durcikova

Research output: Chapter in Book/Report/Conference proceedingConference contribution

10 Scopus citations

Abstract

System administrators are unique computer users. As power users in complex and high-risk work environments, intuition tells us that they may have requirements of the tools they use that differ from those of regular computer users. This paper presents and empirically validates a model of user satisfaction within the context of system administration that accounts for the needs of system administrators. The data were collected through a survey of 125 system administrators and analyzed using structural data modeling techniques. The empirical results of this preliminary investigation demonstrate that user satisfaction models are appropriate in the context of system administration and support the idea that system administrators have unique system and information needs from the tools they use.

Original languageEnglish (US)
Title of host publicationProceedings of the 22nd Large Installation System Administration Conference, LISA 2008
PublisherUSENIX Association
Pages1-8
Number of pages8
ISBN (Electronic)9781931971638
StatePublished - 2008
Event22nd Large Installation System Administration Conference, LISA 2008 - San Diego, United States
Duration: Nov 9 2008Nov 14 2008

Publication series

NameProceedings of the 22nd Large Installation System Administration Conference, LISA 2008

Conference

Conference22nd Large Installation System Administration Conference, LISA 2008
CountryUnited States
CitySan Diego
Period11/9/0811/14/08

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Information Systems and Management

Fingerprint Dive into the research topics of 'Designing tools for system administrators: An empirical test of the integrated user satisfaction model'. Together they form a unique fingerprint.

Cite this