Determining nurses' satisfaction with pharmacy services

A suggested methodology and demonstration

Kathryn R Matthias, Kimberly D. Gibson, JoLaine R. Draugalis, Steve R. Spravzoff

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Purpose: The level of nurses' satisfaction regarding pharmacy services provided at a rural medical center was evaluated and compared to data collected in a previous study at the same institution. Information obtained was used to determine potential areas for pharmacy service improvements. Methods: This project employed a survey research design that acquired demographic and descriptive data. The updated survey contained 43 items including 34 scaled, seven demographic, and two open-ended items. Aspects assessed by this instrument included accessibility of pharmacists, accuracy of medication delivery, quality of drug information services, and perceptions of pharmacists' value by nursing staff. All inpatient nurse practitioners, licensed practical nurses, and registered nurses who were employed at the Medical Center in the winter of 2004 were eligible to participate in this study. The a priori level of significance for all analyses was two-tailed at 0.05. Results: A total of 199 surveys were returned for a response rate of 43.9%. The overall level of nurses' satisfaction with pharmacy services at the Medical Center had not significantly changed between the years of 2000 and 2004; however, satisfaction with several specific aspects of pharmaceutical services changed over time. Increased levels of satisfaction were related to medication accuracy and inpatient pharmacy hours; decreased levels of satisfaction were reported for medication availability in automated medication dispensing machines and pharmacy telephone services. The level of nurses' satisfaction with pharmacy services was increased in relation to the communication between pharmacists and nurses and decreased in relation to technology associated pharmacy services. Conclusion: The data gleaned from the survey were evaluated in order to make recommendations to the Medical Center's Director of Pharmacy. An instrument was developed and validated to discern nurses' level of satisfaction with pharmacy services. This methodology may also be used at other institutions.

Original languageEnglish (US)
Pages (from-to)552-559
Number of pages8
JournalHospital Pharmacy
Volume41
Issue number6
StatePublished - Jun 2006

Fingerprint

Pharmaceutical Services
Demonstrations
Nurses
Pharmacists
Nursing
Information services
Telephone
Pharmaceutical Preparations
Inpatients
Drug Information Services
Demography
Availability
Physician Executives
Nurse Practitioners
Nursing Staff
Communication
Research Design
Technology
Surveys and Questionnaires

Keywords

  • Nurse
  • Pharmacy services
  • Satisfaction

ASJC Scopus subject areas

  • Pharmacology
  • Pharmacology (medical)
  • Pharmacy

Cite this

Determining nurses' satisfaction with pharmacy services : A suggested methodology and demonstration. / Matthias, Kathryn R; Gibson, Kimberly D.; Draugalis, JoLaine R.; Spravzoff, Steve R.

In: Hospital Pharmacy, Vol. 41, No. 6, 06.2006, p. 552-559.

Research output: Contribution to journalArticle

Matthias, Kathryn R ; Gibson, Kimberly D. ; Draugalis, JoLaine R. ; Spravzoff, Steve R. / Determining nurses' satisfaction with pharmacy services : A suggested methodology and demonstration. In: Hospital Pharmacy. 2006 ; Vol. 41, No. 6. pp. 552-559.
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