Embedding facilitation in group support systems to manage distributed group behavior

A. V. Lopez, Q. Booker, N. S. Shkarayeva, R. O. Briggs, Jay F Nunamaker

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

Addresses the need for automated facilitation to buttress facilitation efforts in managing behavior in a virtual environment. It is within this environment that we need to concentrate our efforts, as the nature of virtual work brings added challenges to successful facilitation. We propose the concept of embedded facilitation, in which we implant intelligent agent-based behavioral indicators into group support systems (GSSs) to serve as the "eyes and ears" of the facilitator, and where, based on these indicators, either automated repeatable processes are launched or thinkLets are suggested to the facilitator from which to select and launch processes. We suggest that embedded facilitation would reduce the need for the facilitator to fully understand intervention techniques. It is our contention that, in embedding facilitation, the use of GSSs could be made scalable and dramatically alter the way in which virtual teams interact.

Original languageEnglish (US)
Title of host publicationProceedings of the Annual Hawaii International Conference on System Sciences
PublisherIEEE Computer Society
Pages588-596
Number of pages9
Volume2002-January
ISBN (Print)0769514359
DOIs
StatePublished - 2002
Event35th Annual Hawaii International Conference on System Sciences, HICSS 2002 - Big Island, United States
Duration: Jan 7 2002Jan 10 2002

Other

Other35th Annual Hawaii International Conference on System Sciences, HICSS 2002
CountryUnited States
CityBig Island
Period1/7/021/10/02

Keywords

  • Auditory implants
  • Automation
  • Collaboration
  • Collaborative software
  • Environmental management
  • Information management
  • Intelligent agent
  • Portals
  • Virtual environment
  • Virtual groups

ASJC Scopus subject areas

  • Engineering(all)

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  • Cite this

    Lopez, A. V., Booker, Q., Shkarayeva, N. S., Briggs, R. O., & Nunamaker, J. F. (2002). Embedding facilitation in group support systems to manage distributed group behavior. In Proceedings of the Annual Hawaii International Conference on System Sciences (Vol. 2002-January, pp. 588-596). [993939] IEEE Computer Society. https://doi.org/10.1109/HICSS.2002.993939