Abstract
Employees can be an important source of patronage. This article examines the role of social controls in fostering employee socialization and the role of socialization in influencing the preferences of employees to patronize their employer for goods and services. It is found that social controls lead to higher employee socialization, which results in higher patronage preferences for the goods and services of the organization that employs them. J BUSN RES 1996. 35.179-187.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 179-187 |
| Number of pages | 9 |
| Journal | Journal of Business Research |
| Volume | 35 |
| Issue number | 3 |
| DOIs | |
| State | Published - Mar 1996 |
| Externally published | Yes |
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ASJC Scopus subject areas
- Marketing
- Applied Psychology
Cite this
Employees as customers : The role of social controls and employee socialization in developing patronage. / Lusch, Robert F; Boyt, Thomas; Schuler, Drue.
In: Journal of Business Research, Vol. 35, No. 3, 03.1996, p. 179-187.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Employees as customers
T2 - The role of social controls and employee socialization in developing patronage
AU - Lusch, Robert F
AU - Boyt, Thomas
AU - Schuler, Drue
PY - 1996/3
Y1 - 1996/3
N2 - Employees can be an important source of patronage. This article examines the role of social controls in fostering employee socialization and the role of socialization in influencing the preferences of employees to patronize their employer for goods and services. It is found that social controls lead to higher employee socialization, which results in higher patronage preferences for the goods and services of the organization that employs them. J BUSN RES 1996. 35.179-187.
AB - Employees can be an important source of patronage. This article examines the role of social controls in fostering employee socialization and the role of socialization in influencing the preferences of employees to patronize their employer for goods and services. It is found that social controls lead to higher employee socialization, which results in higher patronage preferences for the goods and services of the organization that employs them. J BUSN RES 1996. 35.179-187.
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UR - http://www.scopus.com/inward/citedby.url?scp=0030094331&partnerID=8YFLogxK
U2 - 10.1016/0148-2963(95)00123-9
DO - 10.1016/0148-2963(95)00123-9
M3 - Article
AN - SCOPUS:0030094331
VL - 35
SP - 179
EP - 187
JO - Journal of Business Research
JF - Journal of Business Research
SN - 0148-2963
IS - 3
ER -