Enhancing patients' trust in the virtual home healthcare nurse

Kimberly Denise Shea, Judith A. Effken

Research output: Contribution to journalArticle

15 Citations (Scopus)

Abstract

Typically, patients develop trusting relationships with their nurses through a variety of face-to-face, often hands-on, interpersonal interactions that convey the nurse's ability, integrity, and benevolence. However, in telehome care, face-to-face interaction is limited, so nurses must learn to use different strategies to convey those professional characteristics that promote patients' trust. This study explores the nature of trust and the way it develops, and suggests strategies that can be used by telehome care nurses to counter any barriers to trust imposed by the technology.

Original languageEnglish (US)
Pages (from-to)135-141
Number of pages7
JournalCIN - Computers Informatics Nursing
Volume26
Issue number3
DOIs
StatePublished - May 2008

Fingerprint

Community Health Nurses
Nurses
Delivery of Health Care
Beneficence
Aptitude
Technology

Keywords

  • Home healthcare
  • Telehealth
  • Trust
  • User computer interface

ASJC Scopus subject areas

  • Health Informatics
  • Health Information Management
  • Computer Science Applications
  • Computational Theory and Mathematics

Cite this

Enhancing patients' trust in the virtual home healthcare nurse. / Shea, Kimberly Denise; Effken, Judith A.

In: CIN - Computers Informatics Nursing, Vol. 26, No. 3, 05.2008, p. 135-141.

Research output: Contribution to journalArticle

@article{ccac8986944549f0b9106850aeca6222,
title = "Enhancing patients' trust in the virtual home healthcare nurse",
abstract = "Typically, patients develop trusting relationships with their nurses through a variety of face-to-face, often hands-on, interpersonal interactions that convey the nurse's ability, integrity, and benevolence. However, in telehome care, face-to-face interaction is limited, so nurses must learn to use different strategies to convey those professional characteristics that promote patients' trust. This study explores the nature of trust and the way it develops, and suggests strategies that can be used by telehome care nurses to counter any barriers to trust imposed by the technology.",
keywords = "Home healthcare, Telehealth, Trust, User computer interface",
author = "Shea, {Kimberly Denise} and Effken, {Judith A.}",
year = "2008",
month = "5",
doi = "10.1097/01.NCN.0000304782.34694.12",
language = "English (US)",
volume = "26",
pages = "135--141",
journal = "CIN - Computers Informatics Nursing",
issn = "1538-2931",
publisher = "Lippincott Williams and Wilkins",
number = "3",

}

TY - JOUR

T1 - Enhancing patients' trust in the virtual home healthcare nurse

AU - Shea, Kimberly Denise

AU - Effken, Judith A.

PY - 2008/5

Y1 - 2008/5

N2 - Typically, patients develop trusting relationships with their nurses through a variety of face-to-face, often hands-on, interpersonal interactions that convey the nurse's ability, integrity, and benevolence. However, in telehome care, face-to-face interaction is limited, so nurses must learn to use different strategies to convey those professional characteristics that promote patients' trust. This study explores the nature of trust and the way it develops, and suggests strategies that can be used by telehome care nurses to counter any barriers to trust imposed by the technology.

AB - Typically, patients develop trusting relationships with their nurses through a variety of face-to-face, often hands-on, interpersonal interactions that convey the nurse's ability, integrity, and benevolence. However, in telehome care, face-to-face interaction is limited, so nurses must learn to use different strategies to convey those professional characteristics that promote patients' trust. This study explores the nature of trust and the way it develops, and suggests strategies that can be used by telehome care nurses to counter any barriers to trust imposed by the technology.

KW - Home healthcare

KW - Telehealth

KW - Trust

KW - User computer interface

UR - http://www.scopus.com/inward/record.url?scp=42949090380&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=42949090380&partnerID=8YFLogxK

U2 - 10.1097/01.NCN.0000304782.34694.12

DO - 10.1097/01.NCN.0000304782.34694.12

M3 - Article

VL - 26

SP - 135

EP - 141

JO - CIN - Computers Informatics Nursing

JF - CIN - Computers Informatics Nursing

SN - 1538-2931

IS - 3

ER -