Abstract
Management of technology implementation has been a critical challenge to organizations, public or private. In particular, user acceptance is paramount to the ultimate success of a newly implemented technology in adopting organizations. This study examined acceptance of COPLINK, a suite of IT applications designed to support law enforcement officers' analyses of criminal activities. We developed a factor model that explains or predicts individual officers' acceptance decision-making and empirically tested this model using a survey study that involved more than 280 police officers. Overall, our model shows a reasonably good fit to officers' acceptance assessments and exhibits satisfactory explanatory power. Our analysis suggests a prominent core influence path from efficiency gain to perceived usefulness and then to intention to accept. Subjective norm also appears to have a significant effect on user acceptance through the mediation of perceived usefulness. Several managerial implications derived from our study findings are also discussed.
Original language | English (US) |
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Pages (from-to) | 209-222 |
Number of pages | 14 |
Journal | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) |
Volume | 2665 |
State | Published - Dec 1 2003 |
ASJC Scopus subject areas
- Theoretical Computer Science
- Computer Science(all)