Examining the business-technology alignment in government agencies: A study of electronic record management systems in Taiwan

Fang Ming Hsu, Paul Jen Hwa Hu, Hsinchun Chen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

For e-government to succeed, government agencies must manage their records and archives of which the sheer volume and diversity necessitate the use of electronic record management systems (ERMS). Using an established business-technology alignment model, we analyze an agency's strategic alignment choice and examine the outcomes and agency performance associated with that alignment. The specific research questions addressed in the study are as follows: (1) Do strategic alignment choices vary among agencies that differ in purpose or position within the overall government hierarchy? (2) Do agencies' alignment choices lead to different outcomes? and (3) Does performance in implementing, operating, and using ERMS vary among agencies that follow different alignment choices? We conducted a large-scale survey study of 3,319 government agencies in Taiwan. Our data support the propositions tested. Based on the findings, we discuss their implications for digital government research and practice.

Original languageEnglish (US)
Title of host publicationPACIS 2006 - 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy
Pages1090-1106
Number of pages17
StatePublished - 2006
Event10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy, PACIS 2006 - Kuala Lumpur, Malaysia
Duration: Jul 6 2006Jul 9 2006

Other

Other10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy, PACIS 2006
CountryMalaysia
CityKuala Lumpur
Period7/6/067/9/06

Fingerprint

Records management
Industry

Keywords

  • E-government
  • Electronic record management systems
  • Strategic alignment

ASJC Scopus subject areas

  • Information Systems

Cite this

Hsu, F. M., Hu, P. J. H., & Chen, H. (2006). Examining the business-technology alignment in government agencies: A study of electronic record management systems in Taiwan. In PACIS 2006 - 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy (pp. 1090-1106)

Examining the business-technology alignment in government agencies : A study of electronic record management systems in Taiwan. / Hsu, Fang Ming; Hu, Paul Jen Hwa; Chen, Hsinchun.

PACIS 2006 - 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy. 2006. p. 1090-1106.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Hsu, FM, Hu, PJH & Chen, H 2006, Examining the business-technology alignment in government agencies: A study of electronic record management systems in Taiwan. in PACIS 2006 - 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy. pp. 1090-1106, 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy, PACIS 2006, Kuala Lumpur, Malaysia, 7/6/06.
Hsu FM, Hu PJH, Chen H. Examining the business-technology alignment in government agencies: A study of electronic record management systems in Taiwan. In PACIS 2006 - 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy. 2006. p. 1090-1106
Hsu, Fang Ming ; Hu, Paul Jen Hwa ; Chen, Hsinchun. / Examining the business-technology alignment in government agencies : A study of electronic record management systems in Taiwan. PACIS 2006 - 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy. 2006. pp. 1090-1106
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