Experience at IBM with group support systems: A field study

Jay F Nunamaker, Doug Vogel, Alan Heminger, Ben Martz, Ron Grohowski, Chris McGoff

Research output: Contribution to journalArticle

138 Citations (Scopus)

Abstract

Although numerous laboratory studies have been conducted, virtually no attention has been given to how well an operational Group Support System functions in a real-world, organizational setting. This paper presents the results of a Group Support System field study conducted at an IBM site. Data collected included session pre- and post-session questionnaires and facilitator observations plus followup interviews with managers and participants. Process and outcome effectiveness, efficiency,, and user satisfaction were consistently higher for Group Support Systems compared to no automated support. Further, those who had used the automated system before consistently had a higher mean score on questions of process effectiveness. A comparison of man-hours expended resulted in a reported 56% savings attributable to Group Support System use. The overwhelmingly positive results of this field study contradict some laboratory experiment findings and support others. Directions for future field and experimental research to resolve apparent differences and provide further clarification are identified.

Original languageEnglish (US)
Pages (from-to)183-196
Number of pages14
JournalDecision Support Systems
Volume5
Issue number2
DOIs
StatePublished - 1989

Fingerprint

Managers
Interviews
Research
Experiments
Group support systems
Field study
Direction compound
Surveys and Questionnaires
Laboratory experiments
Facilitators
Experimental research
Questionnaire
User satisfaction
Savings
Field research
Laboratory Experiments
Laboratory Studies
Experimental Research
Field Systems
Real World

Keywords

  • Effectiveness
  • Efficiency
  • Field Study
  • GDSS
  • Group Support Systems
  • Productivity

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

Cite this

Experience at IBM with group support systems : A field study. / Nunamaker, Jay F; Vogel, Doug; Heminger, Alan; Martz, Ben; Grohowski, Ron; McGoff, Chris.

In: Decision Support Systems, Vol. 5, No. 2, 1989, p. 183-196.

Research output: Contribution to journalArticle

Nunamaker, JF, Vogel, D, Heminger, A, Martz, B, Grohowski, R & McGoff, C 1989, 'Experience at IBM with group support systems: A field study', Decision Support Systems, vol. 5, no. 2, pp. 183-196. https://doi.org/10.1016/0167-9236(89)90006-7
Nunamaker, Jay F ; Vogel, Doug ; Heminger, Alan ; Martz, Ben ; Grohowski, Ron ; McGoff, Chris. / Experience at IBM with group support systems : A field study. In: Decision Support Systems. 1989 ; Vol. 5, No. 2. pp. 183-196.
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