Group support systems in practice: experience at IBM

Jay F. Nunamaker, Doug Vogel, Alan Heminger, Ben Martz, Ron Grohowski, Chris McGoff

Research output: Chapter in Book/Report/Conference proceedingConference contribution

13 Scopus citations

Abstract

The authors present the results of a group support system field study conducted at an IBM site. Data collected included session pre- and postquestionnaires and facilitator observations plus follow-up interviews with managers and participants. Process and outcome effectiveness, efficiency, and user satisfaction were consistently higher with group support systems. A comparison of man-hours expended showed a 56% savings attributable to group support system use. The results of this field study contradict some laboratory experiment findings and support others. Directions for future field and experimental research to solve apparent differences and provide further clarification are identified.

Original languageEnglish (US)
Title of host publicationProceedings of the Hawaii International Conference on System Science
Editors Anon
PublisherPubl by Western Periodicals Co
Pages378-386
Number of pages9
ISBN (Print)0818619139
StatePublished - Dec 1 1989
EventProceedings of the Twenty-Second Annual Hawaii International Conference on System Sciences: Decision Support and Knowledge-Based Systems Track - Kailua-Kona, Hawaii, USA
Duration: Jan 3 1989Jan 6 1989

Publication series

NameProceedings of the Hawaii International Conference on System Science
Volume3
ISSN (Print)0073-1129

Other

OtherProceedings of the Twenty-Second Annual Hawaii International Conference on System Sciences: Decision Support and Knowledge-Based Systems Track
CityKailua-Kona, Hawaii, USA
Period1/3/891/6/89

ASJC Scopus subject areas

  • Computer Science(all)

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