Identity communication in virtual teams: Insights from interviews with working professionals

David W. Wilson, Sherry M.B. Thatcher, Susan A. Brown, Sarah D. Harris

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Organizations are increasingly using virtual teams to gain competitive advantages in the marketplace, but managers face a tradeoff between the benefits that such virtual teams provide and their inherent weaknesses. This paper examines identity communication in virtual environments, arguing that identity communication can counteract some of the negative aspects of virtual teamwork. Using coded transcriptions from 35 semi-structured interviews with working professionals who participate in virtual teams, we explore the process of identity communication in virtual teams and the role of technology in influencing and enabling these processes. Using established identity and media theories as a guide, we formulate, and then refine, a framework to summarize consistent themes in the interview data. Our findings lay the groundwork for future theoretical development in this relevant area of research, and we argue that further advances in this domain will allow organizations to more effectively leverage a virtual workforce with effective collaboration technologies.

Original languageEnglish (US)
Title of host publication2015 Americas Conference on Information Systems, AMCIS 2015
PublisherAmericas Conference on Information Systems
ISBN (Electronic)9780996683104
StatePublished - Jan 1 2015
Externally publishedYes
Event21st Americas Conference on Information Systems, AMCIS 2015 - Fajardo, Puerto Rico
Duration: Aug 13 2015Aug 15 2015

Publication series

Name2015 Americas Conference on Information Systems, AMCIS 2015

Other

Other21st Americas Conference on Information Systems, AMCIS 2015
CountryPuerto Rico
CityFajardo
Period8/13/158/15/15

Keywords

  • Identity
  • Mediated communication
  • Semi-structured interviews
  • Virtual teams

ASJC Scopus subject areas

  • Computer Science Applications
  • Information Systems

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  • Cite this

    Wilson, D. W., Thatcher, S. M. B., Brown, S. A., & Harris, S. D. (2015). Identity communication in virtual teams: Insights from interviews with working professionals. In 2015 Americas Conference on Information Systems, AMCIS 2015 (2015 Americas Conference on Information Systems, AMCIS 2015). Americas Conference on Information Systems.