Improving compassion measurement in the workforce by analyzing users’ mouse-cursor movements

Jeffery L. Jenkins, Haley Kirk, Joseph S. Valacich

Research output: Contribution to conferencePaper

Abstract

Compassion is often an important characteristic of effective employees in the workplace. To measure improvements in employee compassion, identify shortcomings, and even screen applicants, researchers and practitioners have sought reliable measures of compassion. Measuring compassion, however, can be very difficult because people are hesitant reporting a lack of compassion, due to their desire to be viewed favorably by others. We draw on the domain of human-computer interaction to help address this issue. Namely, we propose a theoretically-grounded methodology for helping differentiate between high and low compassion by monitoring users’ mouse-cursor movements in specialized online surveys. We find that people with lower compassion show greater deviation in their mouse-movement trajectories when answering affirmatively that they are compassionate. Based on this finding, we suggest future research to use this deviation measure to help correct for bias in self-reported compassion levels both in a research and professional setting.

Original languageEnglish (US)
Publication statusPublished - Jan 1 2019
Event25th Americas Conference on Information Systems, AMCIS 2019 - Cancun, Mexico
Duration: Aug 15 2019Aug 17 2019

Conference

Conference25th Americas Conference on Information Systems, AMCIS 2019
CountryMexico
CityCancun
Period8/15/198/17/19

    Fingerprint

Keywords

  • Graded-motor response analysis
  • Mouse-cursor movements
  • Response bias
  • Workplace compassion

ASJC Scopus subject areas

  • Information Systems

Cite this

Jenkins, J. L., Kirk, H., & Valacich, J. S. (2019). Improving compassion measurement in the workforce by analyzing users’ mouse-cursor movements. Paper presented at 25th Americas Conference on Information Systems, AMCIS 2019, Cancun, Mexico.