TY - CONF
T1 - Influences of structural assurances on continuance intention towards the blockchain-based online healthcare mutual aid platform
AU - Shao, Zhen
AU - Zhang, Lin
AU - Brown, Susan A.
AU - Zhang, Rui
N1 - Funding Information:
This research was supported by the National Natural Science Foundation of China (71771064), the China Scholarship Council (201906125008), the Ministry of Education of Humanities and Social Science Project (17YJC630118) and the Postdoctoral Scientific Research Development Fund (LBH-Q17055).
Publisher Copyright:
© Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020. All rights reserved.
PY - 2020
Y1 - 2020
N2 - Drawing upon perceived justice and trust literature, this study developed a research model to examine two types of platform assurances, specifically policy assurance and technology assurance, on users' continuance intention towards “Xianghubao”, which is recognized as one of the largest online healthcare mutual aid platform supported by blockchain technology. A free simulation experiment was conducted and structural equation modelling technique was used to test the research model. The empirical results suggested that two assurance mechanisms exhibited significant influences on perceived procedural justice and trust, which further promoted continuance intention to different degrees. This study contributes to the extant literature by identifying blockchain technology as a salient technology assurance in the context of online healthcare platform, and uncovering its influence mechanism on continuance intention from a lens of justice and trust.
AB - Drawing upon perceived justice and trust literature, this study developed a research model to examine two types of platform assurances, specifically policy assurance and technology assurance, on users' continuance intention towards “Xianghubao”, which is recognized as one of the largest online healthcare mutual aid platform supported by blockchain technology. A free simulation experiment was conducted and structural equation modelling technique was used to test the research model. The empirical results suggested that two assurance mechanisms exhibited significant influences on perceived procedural justice and trust, which further promoted continuance intention to different degrees. This study contributes to the extant literature by identifying blockchain technology as a salient technology assurance in the context of online healthcare platform, and uncovering its influence mechanism on continuance intention from a lens of justice and trust.
KW - Assurance
KW - Blockchain
KW - Continuance intention
KW - Perceived procedural justice
KW - Trust
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M3 - Paper
AN - SCOPUS:85090651526
T2 - 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020
Y2 - 20 June 2020 through 24 June 2020
ER -