Information and communication technology sequences and message repetition in interpersonal interaction

Keri K. Stephens, Stephen A Rains

Research output: Contribution to journalArticle

27 Citations (Scopus)

Abstract

This study examines the impact of using different sequences of information and communication technologies (ICTs) to deliver repeated messages in the context of an interpersonal influence attempt. Supporting portions of ICT succession theory (Stephens, 2007), the findings suggest that, compared to using the same ICT, using complementary ICTs to deliver a repeated message increases perceptions of information effectiveness and behavioral intentions. A path model was tested to further explore the influence of complementary ICT use.The results suggest that the use of complementary ICTs functions by mitigating perceptions of overload and, in turn, increasing perceived information effectiveness, attitudes, and behavioral intentions.

Original languageEnglish (US)
Pages (from-to)101-122
Number of pages22
JournalCommunication Research
Volume38
Issue number1
DOIs
StatePublished - Feb 2011

Fingerprint

communication technology
information technology
Communication
interaction
Interpersonal Interaction
Information and Communication Technology
Behavioral Intention

Keywords

  • communication channels
  • ICT sequences
  • ICTs
  • information and communication technology
  • interpersonal influence
  • overload
  • persuasion
  • redundant communication
  • repeated exposure

ASJC Scopus subject areas

  • Communication

Cite this

Information and communication technology sequences and message repetition in interpersonal interaction. / Stephens, Keri K.; Rains, Stephen A.

In: Communication Research, Vol. 38, No. 1, 02.2011, p. 101-122.

Research output: Contribution to journalArticle

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