Information-Seeking Strategies, Uncertainty, and Computer-Mediated Communication toward a Conceptual Model

Artemio Ramirez, Joseph B. Walther, Judee K Burgoon, Michael Sunnafrank

Research output: Contribution to journalArticle

195 Citations (Scopus)

Abstract

This article argues that existing theory and research on computer-mediated communication (CMC) provide a limited view of information-seeking behavior and proposes a conceptual model for its examination via CMC and new media. Although most CMC environments eliminate or severely reduce nonverbal and contextual information available to address uncertainty, form impressions, and develop relationships, such environments offer alternative mechanisms for acquiring social information about others. The article discusses strategies for seeking social information and identifies factors influencing their selection from alternatives, incorporating them into a conceptual model. Finally, 2 promising approaches for examining the effects and effectiveness of social information seeking in CMC are described, with an emphasis on how the proposed conceptual model can aid in the development of each.

Original languageEnglish (US)
Pages (from-to)213-228
Number of pages16
JournalHuman Communication Research
Volume28
Issue number2
DOIs
StatePublished - Apr 2002

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computer-mediated communication
Uncertainty
Communication
uncertainty
Information Seeking Behavior
Communications Media
information-seeking behavior
available information
new media
examination
Research

ASJC Scopus subject areas

  • Communication

Cite this

Information-Seeking Strategies, Uncertainty, and Computer-Mediated Communication toward a Conceptual Model. / Ramirez, Artemio; Walther, Joseph B.; Burgoon, Judee K; Sunnafrank, Michael.

In: Human Communication Research, Vol. 28, No. 2, 04.2002, p. 213-228.

Research output: Contribution to journalArticle

Ramirez, Artemio ; Walther, Joseph B. ; Burgoon, Judee K ; Sunnafrank, Michael. / Information-Seeking Strategies, Uncertainty, and Computer-Mediated Communication toward a Conceptual Model. In: Human Communication Research. 2002 ; Vol. 28, No. 2. pp. 213-228.
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