Integration of information systems technologies to support consultation in an Information Center

Sudha Ram, Stephen Hayne, David Carlson, Jay F Nunamaker

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

This paper presents an approach for integrating different types of information systems technologies to support the functions of an Information Center (IC). A knowledge based system, Information Center Expert/Help Service (ICE/H), has been developed to provide support for the help services of an IC. A general process model to represent the consultation process in an IC is described. Based on this model, an architecture to support the consultation process has been developed. The architecture depicts the use of a knowledge management system, a data management system and a communication (E-mail) system to emulate the consultation process. The ICE/H system has been implemented using this architecture to support an IC with 5000 users.

Original languageEnglish (US)
Title of host publicationProc Tenth Int Conf Inf Syst
PublisherPubl by ACM
Pages67-77
Number of pages11
StatePublished - 1989
EventProceedings of the Tenth International Conference on Information Systems - Boston, MA, USA
Duration: Dec 4 1989Dec 6 1989

Other

OtherProceedings of the Tenth International Conference on Information Systems
CityBoston, MA, USA
Period12/4/8912/6/89

Fingerprint

Information services
Information systems
Electronic mail
Knowledge based systems
Knowledge management
Information management
Communication

ASJC Scopus subject areas

  • Engineering(all)

Cite this

Ram, S., Hayne, S., Carlson, D., & Nunamaker, J. F. (1989). Integration of information systems technologies to support consultation in an Information Center. In Proc Tenth Int Conf Inf Syst (pp. 67-77). Publ by ACM.

Integration of information systems technologies to support consultation in an Information Center. / Ram, Sudha; Hayne, Stephen; Carlson, David; Nunamaker, Jay F.

Proc Tenth Int Conf Inf Syst. Publ by ACM, 1989. p. 67-77.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Ram, S, Hayne, S, Carlson, D & Nunamaker, JF 1989, Integration of information systems technologies to support consultation in an Information Center. in Proc Tenth Int Conf Inf Syst. Publ by ACM, pp. 67-77, Proceedings of the Tenth International Conference on Information Systems, Boston, MA, USA, 12/4/89.
Ram S, Hayne S, Carlson D, Nunamaker JF. Integration of information systems technologies to support consultation in an Information Center. In Proc Tenth Int Conf Inf Syst. Publ by ACM. 1989. p. 67-77
Ram, Sudha ; Hayne, Stephen ; Carlson, David ; Nunamaker, Jay F. / Integration of information systems technologies to support consultation in an Information Center. Proc Tenth Int Conf Inf Syst. Publ by ACM, 1989. pp. 67-77
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