Integrative medicine primary care: Assessing the practice model through patients' experiences

Robert L. Crocker, Amy J Jones-Grizzle, Jason T. Hurwitz, Rick A. Rehfeld, Ivo L Abraham, Randy J Horwitz, Andrew Weil, Victoria Maizes

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Abstract

Background: The University of Arizona Integrative Health Center (UAIHC) was an innovative integrative medicine (IM) adult primary care clinic in Phoenix, Arizona. UAIHC used a hybrid payment model to deliver comprehensive healthcare that includes conventional and complementary medical treatments. Methods: Fidelity measures were collected to evaluate how well the IM care delivery process matched ideals for IM. Patient experiences are presented here. Patients visiting UAIHC on 1 of 10 randomly selected days between September 2013 and February 2015 were surveyed. Patients were asked about their experience with: holistic care; promotion of health, self-care, and well-being; relationship and communication with practitioners; and overall satisfaction. Results: Eighty-three patients completed surveys. Based on patient-reported experiences, UAIHC delivered IM care as defined by the practice model. Conclusions: Patients received holistic care, established positive caring relationships with providers who promoted their self-care and well-being, and reported high overall satisfaction with UAIHC.

Original languageEnglish (US)
Article number490
JournalBMC Complementary and Alternative Medicine
Volume17
Issue number1
DOIs
Publication statusPublished - Nov 15 2017

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ASJC Scopus subject areas

  • Complementary and alternative medicine

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