Internal bonding, external bridging and functional diversity: Impact of social capital on the quality of wikipedia articles

Sudha Ram, Jun Liu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This research focuses on the question of why Wikipedia articles are different in quality. Since Wikipedia articles are developed in an open and social environment, our work investigates if social capital of Wikipedia contributors plays a role in determining the quality of Wikipedia articles. In this study, we focus on three major factors of social capital with respect to teams of contributors working on different Wikipedia articles: internal bonding, external bridging and functional diversity. An empirical analysis of Wikipedia articles using quantitative techniques suggests that all these three major factors have a significant impact on the quality of Wikipedia articles. These results have implications for developing automated techniques for quality assessment of Wikipedia and also provide insights into improving quality of these articles.

Original languageEnglish (US)
Title of host publicationProceedings - 21st Workshop on Information Technologies and Systems, WITS 2011
PublisherJindal School of Management, JSOM
Pages133-138
Number of pages6
StatePublished - 2011
Event21st Workshop on Information Technologies and Systems, WITS 2011 - Shanghai, China
Duration: Dec 3 2011Dec 4 2011

Other

Other21st Workshop on Information Technologies and Systems, WITS 2011
CountryChina
CityShanghai
Period12/3/1112/4/11

ASJC Scopus subject areas

  • Information Systems

Cite this

Ram, S., & Liu, J. (2011). Internal bonding, external bridging and functional diversity: Impact of social capital on the quality of wikipedia articles. In Proceedings - 21st Workshop on Information Technologies and Systems, WITS 2011 (pp. 133-138). Jindal School of Management, JSOM.

Internal bonding, external bridging and functional diversity : Impact of social capital on the quality of wikipedia articles. / Ram, Sudha; Liu, Jun.

Proceedings - 21st Workshop on Information Technologies and Systems, WITS 2011. Jindal School of Management, JSOM, 2011. p. 133-138.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Ram, S & Liu, J 2011, Internal bonding, external bridging and functional diversity: Impact of social capital on the quality of wikipedia articles. in Proceedings - 21st Workshop on Information Technologies and Systems, WITS 2011. Jindal School of Management, JSOM, pp. 133-138, 21st Workshop on Information Technologies and Systems, WITS 2011, Shanghai, China, 12/3/11.
Ram S, Liu J. Internal bonding, external bridging and functional diversity: Impact of social capital on the quality of wikipedia articles. In Proceedings - 21st Workshop on Information Technologies and Systems, WITS 2011. Jindal School of Management, JSOM. 2011. p. 133-138
Ram, Sudha ; Liu, Jun. / Internal bonding, external bridging and functional diversity : Impact of social capital on the quality of wikipedia articles. Proceedings - 21st Workshop on Information Technologies and Systems, WITS 2011. Jindal School of Management, JSOM, 2011. pp. 133-138
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