Abstract
The completion of online forms is the catalyst for many business and governmental processes. However, providing fraudulent information in such forms is pervasive, resulting in costly consequences for organizations and society. Furthermore, detecting fraudulent responses in online forms is often very difficult, time consuming, and expensive. This research proposes that analyzing users' mouse movements may reveal when a person is being fraudulent. Namely, based on neuroscience and deception theory, the paper explains how deception may influence hand movements captured via the computer mouse. In an insurance fraud context, a study is conducted to explore these proposed relationships. The results suggest that being deceptive may increase the normalized distance of movement, decrease the speed of movement, increase the response time, and result in more left clicks. Implications for human-computer interaction research and practice are discussed.
| Original language | English (US) |
|---|---|
| Title of host publication | 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014 |
| Publisher | Association for Information Systems |
| State | Published - 2014 |
| Event | 35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014 - Auckland, New Zealand Duration: Dec 14 2014 → Dec 17 2014 |
Other
| Other | 35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014 |
|---|---|
| Country | New Zealand |
| City | Auckland |
| Period | 12/14/14 → 12/17/14 |
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Keywords
- Fraud
- Human-computer interaction
- Mouse Movements
ASJC Scopus subject areas
- Information Systems
- Computer Science Applications
Cite this
Investigating the effect of insurance fraud on mouse usage in human-computer interactions. / Hibbeln, Martin; Jenkins, Jeffrey L.; Schneider, Christoph; Valacich, Joseph S; Weinmann, Markus.
35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014. Association for Information Systems, 2014.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
}
TY - GEN
T1 - Investigating the effect of insurance fraud on mouse usage in human-computer interactions
AU - Hibbeln, Martin
AU - Jenkins, Jeffrey L.
AU - Schneider, Christoph
AU - Valacich, Joseph S
AU - Weinmann, Markus
PY - 2014
Y1 - 2014
N2 - The completion of online forms is the catalyst for many business and governmental processes. However, providing fraudulent information in such forms is pervasive, resulting in costly consequences for organizations and society. Furthermore, detecting fraudulent responses in online forms is often very difficult, time consuming, and expensive. This research proposes that analyzing users' mouse movements may reveal when a person is being fraudulent. Namely, based on neuroscience and deception theory, the paper explains how deception may influence hand movements captured via the computer mouse. In an insurance fraud context, a study is conducted to explore these proposed relationships. The results suggest that being deceptive may increase the normalized distance of movement, decrease the speed of movement, increase the response time, and result in more left clicks. Implications for human-computer interaction research and practice are discussed.
AB - The completion of online forms is the catalyst for many business and governmental processes. However, providing fraudulent information in such forms is pervasive, resulting in costly consequences for organizations and society. Furthermore, detecting fraudulent responses in online forms is often very difficult, time consuming, and expensive. This research proposes that analyzing users' mouse movements may reveal when a person is being fraudulent. Namely, based on neuroscience and deception theory, the paper explains how deception may influence hand movements captured via the computer mouse. In an insurance fraud context, a study is conducted to explore these proposed relationships. The results suggest that being deceptive may increase the normalized distance of movement, decrease the speed of movement, increase the response time, and result in more left clicks. Implications for human-computer interaction research and practice are discussed.
KW - Fraud
KW - Human-computer interaction
KW - Mouse Movements
UR - http://www.scopus.com/inward/record.url?scp=84923401698&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84923401698&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84923401698
BT - 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
PB - Association for Information Systems
ER -