Investigating the effect of insurance fraud on mouse usage in human-computer interactions

Martin Hibbeln; Jeffrey L. Jenkins; Christoph Schneider; Joseph S. Valacich; Markus Weinmann

Investigating the effect of insurance fraud on mouse usage in human-computer interactions

Martin Hibbeln, Jeffrey L. Jenkins, Christoph Schneider, Joseph S. Valacich, Markus Weinmann

Management Information Systems

Research output: Contribution to conference › Paper › peer-review

9 Scopus citations

Abstract

The completion of online forms is the catalyst for many business and governmental processes. However, providing fraudulent information in such forms is pervasive, resulting in costly consequences for organizations and society. Furthermore, detecting fraudulent responses in online forms is often very difficult, time consuming, and expensive. This research proposes that analyzing users' mouse movements may reveal when a person is being fraudulent. Namely, based on neuroscience and deception theory, the paper explains how deception may influence hand movements captured via the computer mouse. In an insurance fraud context, a study is conducted to explore these proposed relationships. The results suggest that being deceptive may increase the normalized distance of movement, decrease the speed of movement, increase the response time, and result in more left clicks. Implications for human-computer interaction research and practice are discussed.

Original language	English (US)
State	Published - Jan 1 2014
Event	35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014 - Auckland, New Zealand Duration: Dec 14 2014 → Dec 17 2014

Other

Other	35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014
Country	New Zealand
City	Auckland
Period	12/14/14 → 12/17/14

Keywords

Fraud
Human-computer interaction
Mouse Movements

ASJC Scopus subject areas

Information Systems
Computer Science Applications

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Investigating the effect of insurance fraud on mouse usage in human-computer interactions. / Hibbeln, Martin; Jenkins, Jeffrey L.; Schneider, Christoph; Valacich, Joseph S.; Weinmann, Markus.

2014. Paper presented at 35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014, Auckland, New Zealand.

Research output: Contribution to conference › Paper › peer-review

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AB - The completion of online forms is the catalyst for many business and governmental processes. However, providing fraudulent information in such forms is pervasive, resulting in costly consequences for organizations and society. Furthermore, detecting fraudulent responses in online forms is often very difficult, time consuming, and expensive. This research proposes that analyzing users' mouse movements may reveal when a person is being fraudulent. Namely, based on neuroscience and deception theory, the paper explains how deception may influence hand movements captured via the computer mouse. In an insurance fraud context, a study is conducted to explore these proposed relationships. The results suggest that being deceptive may increase the normalized distance of movement, decrease the speed of movement, increase the response time, and result in more left clicks. Implications for human-computer interaction research and practice are discussed.

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