IOIS: A knowledge-based approach to an integrated office information system

Olivia R. Liu Sheng, Chandra S. Amaravadi, Milam W. Aiken, Jay F Nunamaker

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Research on organizational decision making, cooperative work, and relevant technological support such as group decision support systems, model management, artificial intelligence, and expert systems,has falled to provide a functional architecture of the integrated, automated office environment which is essential to support knowledge workers in the office of the future. Previous research has been fragmented, focusing only on certain office tasks, or theoretical, lacking the concrete architecture of a working prototype. This paper describes an integrated office information system architecture which uses knowledgebased techniques to assist managerial and clerical workers in a complete spectrum of tasks ranging from group process support to resource management. The use of this system is illustrated with a scenario incorporating typical tasks found in many organizations. Problems encountered in the design and implementation of the system are described, and future research directions are listed.

Original languageEnglish (US)
Pages (from-to)269-286
Number of pages18
JournalDecision Support Systems
Volume8
Issue number3
DOIs
StatePublished - 1992

Fingerprint

Information Systems
Organizational Decision Making
Information systems
Office automation
Expert Systems
Group Processes
Decision Support Techniques
Artificial Intelligence
Decision support systems
Research
Expert systems
Artificial intelligence
Decision making
Concretes
Knowledge-based
Integrated
Workers
Direction compound
Group decision support systems
Organizational decision making

Keywords

  • Expert systems
  • Integrated office information systems
  • Knowledge-based systems
  • Office automation

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

Cite this

IOIS : A knowledge-based approach to an integrated office information system. / Liu Sheng, Olivia R.; Amaravadi, Chandra S.; Aiken, Milam W.; Nunamaker, Jay F.

In: Decision Support Systems, Vol. 8, No. 3, 1992, p. 269-286.

Research output: Contribution to journalArticle

Liu Sheng, Olivia R. ; Amaravadi, Chandra S. ; Aiken, Milam W. ; Nunamaker, Jay F. / IOIS : A knowledge-based approach to an integrated office information system. In: Decision Support Systems. 1992 ; Vol. 8, No. 3. pp. 269-286.
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