Knowledge sourcing: A channel preference perspective

Yiwen Zhang, Alexandra Durcikova, Susan A. Brown

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Organizations invest in information and communication technology (ICT) such as knowledge repositories and electronic communities of practice to augment traditional means of transferring knowledge, such as via face-to-face interactions with co-located colleagues. These systems make it possible to create a multi-modal knowledge network in which employees have a choice of which channel to use for knowledge transfer. This study investigates the sourcing side of knowledge transfer, and develops hypotheses to assess the degree to which task characteristics, knowledge characteristics and individual characteristics determine the preference for channel selection. This research contributes to theory in knowledge management as it expands our understanding of how various knowledge transfer channels are selected. The research contributes to practice by helping companies understand why employees may or may not be using the various knowledge channels available to them.

Original languageEnglish (US)
Title of host publicationAssociation for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006
Pages1711-1717
Number of pages7
StatePublished - Dec 1 2006
Event12th Americas Conference on Information Systems, AMCIS 2006 - Acapulco, Mexico
Duration: Aug 4 2006Aug 6 2006

Publication series

NameAssociation for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006
Volume3

Other

Other12th Americas Conference on Information Systems, AMCIS 2006
CountryMexico
CityAcapulco
Period8/4/068/6/06

Keywords

  • Community of practice
  • Knowledge repository
  • Knowledge sourcing
  • Knowledge transfer

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Library and Information Sciences
  • Information Systems

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  • Cite this

    Zhang, Y., Durcikova, A., & Brown, S. A. (2006). Knowledge sourcing: A channel preference perspective. In Association for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006 (pp. 1711-1717). (Association for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006; Vol. 3).