Knowledge sourcing and knowledge consumption in computer-mediated complex decision making

Nathan W. Twyman, Jeffrey L. Jenkins, Jay F. Nunamaker, Katherine Carl

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Individuals are turning increasingly toward web-based information sources as input for complex decisions. Gathering and evaluating decision criteria in an online context is enticing because of information availability and increased control over the process, but how do these factors impact performance? This study shows how an interaction effect between Social Comparison and Social Facilitation predicts and explains how decision making performance is influenced differently by an information consumption-only approach versus a consume-and-contribute approach. Results from an empirical evaluation indicate that publishing decision criteria and reasoning (e.g. in a forum, blog, or knowledge base) plays an important role in improving complex decision making performance.

Original languageEnglish (US)
Title of host publicationProceedings of the 44th Annual Hawaii International Conference on System Sciences, HICSS-44 2010
DOIs
StatePublished - 2011
Event44th Hawaii International Conference on System Sciences, HICSS-44 2010 - Koloa, Kauai, HI, United States
Duration: Jan 4 2011Jan 7 2011

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Other

Other44th Hawaii International Conference on System Sciences, HICSS-44 2010
CountryUnited States
CityKoloa, Kauai, HI
Period1/4/111/7/11

ASJC Scopus subject areas

  • Engineering(all)

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    Twyman, N. W., Jenkins, J. L., Nunamaker, J. F., & Carl, K. (2011). Knowledge sourcing and knowledge consumption in computer-mediated complex decision making. In Proceedings of the 44th Annual Hawaii International Conference on System Sciences, HICSS-44 2010 [5718459] (Proceedings of the Annual Hawaii International Conference on System Sciences). https://doi.org/10.1109/HICSS.2011.276