Labor-management contract negotiations in an electronic meeting room: A case study

Erran Carmel, Bruce C. Herniter, Jay F Nunamaker

Research output: Contribution to journalArticle

27 Citations (Scopus)

Abstract

We present perhaps the first case study of labor-management contract talks conducted in an electronic meeting room supported by a computer Negotiation Support System (NSS). The organization's union and management representatives spent a total of 57 hours (13 sessions) in the electronic meeting room; their efforts resulted successfully in a contract ratified by both sides. The NSS described comprised three tools from the Group Systems electronic meeting system and three ad hoc tools. Besides the NSS, three other intervention factors were introduced in tandem with the NSS: new negotiation process techniques, the active involvement of third party mediators, and a unique negotiation setting. The new process techniques were introduced based on the goals of integrative bargaining and the Win-Win techniques. The negotiation process was divided into three distinct stages: strategy, issues, and bargaining.

Original languageEnglish (US)
Pages (from-to)27-60
Number of pages34
JournalGroup Decision and Negotiation
Volume2
Issue number1
DOIs
StatePublished - Mar 1993

Fingerprint

electronics
Personnel
labor
management
Negotiation support systems
Labor management
Labor
Negotiation process
Group
Electronic meeting systems
Factors
Integrative bargaining
Mediator
Win-win
Ad hoc

Keywords

  • contract
  • Electronic Meeting Systems (EMS)
  • Group Decision Support Systems (GDSS)
  • Group Support Systems (GSS)
  • integrative bargaining
  • labor relations
  • labor-management
  • negotiation
  • negotiation support system (NSS)
  • Win-Win

ASJC Scopus subject areas

  • Social Sciences(all)
  • Decision Sciences(all)
  • Strategy and Management
  • Management of Technology and Innovation

Cite this

Labor-management contract negotiations in an electronic meeting room : A case study. / Carmel, Erran; Herniter, Bruce C.; Nunamaker, Jay F.

In: Group Decision and Negotiation, Vol. 2, No. 1, 03.1993, p. 27-60.

Research output: Contribution to journalArticle

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