Lessons from a Dozen Years of Group Support Systems Research

A Discussion of Lab and Field Findings

Jay F Nunamaker, Robert O. Briggs, Daniel D. Mittleman, Douglas R. Vogel, Pierre A. Balthazard

Research output: Contribution to journalArticle

425 Citations (Scopus)

Abstract

During the past dozen years, researchers at the University of Arizona have built six generations of group support systems software, conducted over 150 research studies, and facilitated over 4,000 projects. This article reports on lessons learned through that experience. It begins by presenting a theoretical foundation for the Groupware Grid, a tool for designing and evaluating GSS. It then reports lessons from nine key domains: (1)GSS in organizations; (2) cross-cultural and multicultural issues; (3) designing GSS software; (4) collaborative writing; (5) electronic polling; (6) GSS facilities and room design; (7) leadership and facilitation; (8) GSS in the classroom; and (9) business process reengineering.

Original languageEnglish (US)
Pages (from-to)163-207
Number of pages45
JournalJournal of Management Information Systems
Volume13
Issue number3
StatePublished - Dec 1996

Fingerprint

Groupware
Reengineering
systems research
Industry
Group
electronics
leadership
classroom
experience
software
Group support systems
Systems research
Polling
Facilitation
Collaborative writing
Systems software
Lessons learned
Business process re-engineering
Grid
Software

Keywords

  • Group decision processes
  • Group support systems
  • Organizational role of information technology

ASJC Scopus subject areas

  • Information Systems
  • Management Information Systems
  • Library and Information Sciences
  • Management of Technology and Innovation
  • Strategy and Management

Cite this

Lessons from a Dozen Years of Group Support Systems Research : A Discussion of Lab and Field Findings. / Nunamaker, Jay F; Briggs, Robert O.; Mittleman, Daniel D.; Vogel, Douglas R.; Balthazard, Pierre A.

In: Journal of Management Information Systems, Vol. 13, No. 3, 12.1996, p. 163-207.

Research output: Contribution to journalArticle

Nunamaker, Jay F ; Briggs, Robert O. ; Mittleman, Daniel D. ; Vogel, Douglas R. ; Balthazard, Pierre A. / Lessons from a Dozen Years of Group Support Systems Research : A Discussion of Lab and Field Findings. In: Journal of Management Information Systems. 1996 ; Vol. 13, No. 3. pp. 163-207.
@article{604d22ddc5f04af382745fa5c7880705,
title = "Lessons from a Dozen Years of Group Support Systems Research: A Discussion of Lab and Field Findings",
abstract = "During the past dozen years, researchers at the University of Arizona have built six generations of group support systems software, conducted over 150 research studies, and facilitated over 4,000 projects. This article reports on lessons learned through that experience. It begins by presenting a theoretical foundation for the Groupware Grid, a tool for designing and evaluating GSS. It then reports lessons from nine key domains: (1)GSS in organizations; (2) cross-cultural and multicultural issues; (3) designing GSS software; (4) collaborative writing; (5) electronic polling; (6) GSS facilities and room design; (7) leadership and facilitation; (8) GSS in the classroom; and (9) business process reengineering.",
keywords = "Group decision processes, Group support systems, Organizational role of information technology",
author = "Nunamaker, {Jay F} and Briggs, {Robert O.} and Mittleman, {Daniel D.} and Vogel, {Douglas R.} and Balthazard, {Pierre A.}",
year = "1996",
month = "12",
language = "English (US)",
volume = "13",
pages = "163--207",
journal = "Journal of Management Information Systems",
issn = "0742-1222",
publisher = "M.E. Sharpe Inc.",
number = "3",

}

TY - JOUR

T1 - Lessons from a Dozen Years of Group Support Systems Research

T2 - A Discussion of Lab and Field Findings

AU - Nunamaker, Jay F

AU - Briggs, Robert O.

AU - Mittleman, Daniel D.

AU - Vogel, Douglas R.

AU - Balthazard, Pierre A.

PY - 1996/12

Y1 - 1996/12

N2 - During the past dozen years, researchers at the University of Arizona have built six generations of group support systems software, conducted over 150 research studies, and facilitated over 4,000 projects. This article reports on lessons learned through that experience. It begins by presenting a theoretical foundation for the Groupware Grid, a tool for designing and evaluating GSS. It then reports lessons from nine key domains: (1)GSS in organizations; (2) cross-cultural and multicultural issues; (3) designing GSS software; (4) collaborative writing; (5) electronic polling; (6) GSS facilities and room design; (7) leadership and facilitation; (8) GSS in the classroom; and (9) business process reengineering.

AB - During the past dozen years, researchers at the University of Arizona have built six generations of group support systems software, conducted over 150 research studies, and facilitated over 4,000 projects. This article reports on lessons learned through that experience. It begins by presenting a theoretical foundation for the Groupware Grid, a tool for designing and evaluating GSS. It then reports lessons from nine key domains: (1)GSS in organizations; (2) cross-cultural and multicultural issues; (3) designing GSS software; (4) collaborative writing; (5) electronic polling; (6) GSS facilities and room design; (7) leadership and facilitation; (8) GSS in the classroom; and (9) business process reengineering.

KW - Group decision processes

KW - Group support systems

KW - Organizational role of information technology

UR - http://www.scopus.com/inward/record.url?scp=0030307378&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0030307378&partnerID=8YFLogxK

M3 - Article

VL - 13

SP - 163

EP - 207

JO - Journal of Management Information Systems

JF - Journal of Management Information Systems

SN - 0742-1222

IS - 3

ER -