Lessons from a Dozen Years of Group Support Systems Research: A Discussion of Lab and Field Findings

Jay F. Nunamaker, Robert O. Briggs, Daniel D. Mittleman, Douglas R. Vogel, Pierre A. Balthazard

Research output: Contribution to journalArticle

426 Scopus citations


During the past dozen years, researchers at the University of Arizona have built six generations of group support systems software, conducted over 150 research studies, and facilitated over 4,000 projects. This article reports on lessons learned through that experience. It begins by presenting a theoretical foundation for the Groupware Grid, a tool for designing and evaluating GSS. It then reports lessons from nine key domains: (1)GSS in organizations; (2) cross-cultural and multicultural issues; (3) designing GSS software; (4) collaborative writing; (5) electronic polling; (6) GSS facilities and room design; (7) leadership and facilitation; (8) GSS in the classroom; and (9) business process reengineering.

Original languageEnglish (US)
Pages (from-to)163-207
Number of pages45
JournalJournal of Management Information Systems
Issue number3
StatePublished - Jan 1 1996



  • Group decision processes
  • Group support systems
  • Organizational role of information technology

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management

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