Managing technological change when change is mandatory

Anne P. Massey, Mitzi M. Montoya-Weiss, Susan A Brown

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

The expectation that banks and other service industries will do better through investments in innovative IT applications requires a fundamental understanding that benefits do not stem from technology alone. Innovative IT applications change the way banks conduct their business and, as such, must be viewed as a major organizational change. This study examines how different perspectives of innovative IT influence the implementation process, attitudes toward usage, and perceived benefits in mandatory use situations. Using a case study methodology, we explore these issues in the context of a major IT initiative underway at a multi-bank holding company headquartered in the Midwest.

Original languageEnglish (US)
Title of host publicationProceedings of the IEEE International Conference on Systems, Man and Cybernetics
Editors Anon
PublisherIEEE
Pages4758-4762
Number of pages5
Volume5
StatePublished - 1998
Externally publishedYes
EventProceedings of the 1998 IEEE International Conference on Systems, Man, and Cybernetics. Part 3 (of 5) - San Diego, CA, USA
Duration: Oct 11 1998Oct 14 1998

Other

OtherProceedings of the 1998 IEEE International Conference on Systems, Man, and Cybernetics. Part 3 (of 5)
CitySan Diego, CA, USA
Period10/11/9810/14/98

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Industry

ASJC Scopus subject areas

  • Hardware and Architecture
  • Control and Systems Engineering

Cite this

Massey, A. P., Montoya-Weiss, M. M., & Brown, S. A. (1998). Managing technological change when change is mandatory. In Anon (Ed.), Proceedings of the IEEE International Conference on Systems, Man and Cybernetics (Vol. 5, pp. 4758-4762). IEEE.

Managing technological change when change is mandatory. / Massey, Anne P.; Montoya-Weiss, Mitzi M.; Brown, Susan A.

Proceedings of the IEEE International Conference on Systems, Man and Cybernetics. ed. / Anon. Vol. 5 IEEE, 1998. p. 4758-4762.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Massey, AP, Montoya-Weiss, MM & Brown, SA 1998, Managing technological change when change is mandatory. in Anon (ed.), Proceedings of the IEEE International Conference on Systems, Man and Cybernetics. vol. 5, IEEE, pp. 4758-4762, Proceedings of the 1998 IEEE International Conference on Systems, Man, and Cybernetics. Part 3 (of 5), San Diego, CA, USA, 10/11/98.
Massey AP, Montoya-Weiss MM, Brown SA. Managing technological change when change is mandatory. In Anon, editor, Proceedings of the IEEE International Conference on Systems, Man and Cybernetics. Vol. 5. IEEE. 1998. p. 4758-4762
Massey, Anne P. ; Montoya-Weiss, Mitzi M. ; Brown, Susan A. / Managing technological change when change is mandatory. Proceedings of the IEEE International Conference on Systems, Man and Cybernetics. editor / Anon. Vol. 5 IEEE, 1998. pp. 4758-4762
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