Measurement and outcomes of identity communication in virtual teams

Susan A. Brown, Sherry M.B. Thatcher, David W. Wilson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Virtual teams play an important role in the modern economy, and many organizations struggle to overcome the weaknesses inherent in technology-mediated work. Drawing from a strong empirical foundation for identity-related outcomes in non-mediated settings, we propose that perceived virtual identity communication accuracy positively impacts virtual team trust and performance. We further propose that capabilities of the communication medium can either support or hinder perceived virtual identity communication accuracy. In three studies with a cumulative sample of N=410, this research-in-progress paper reports on the first phase of a two-phase study. We develop survey scales for a medium's identity communication capabilities and users' perceived virtual identity communication accuracy, and then outline an in-progress experiment that has been pilot-tested to examine the outcomes of virtual identity communication. The conclusion of the research will make contributions to the virtual teams literature, as well as provide actionable guidelines for increasing the effectiveness of virtual teams.

Original languageEnglish (US)
Title of host publicationProceedings of the 49th Annual Hawaii International Conference on System Sciences, HICSS 2016
EditorsRalph H. Sprague, Tung X. Bui
PublisherIEEE Computer Society
Pages888-897
Number of pages10
ISBN (Electronic)9780769556703
DOIs
StatePublished - Mar 7 2016
Event49th Annual Hawaii International Conference on System Sciences, HICSS 2016 - Koloa, United States
Duration: Jan 5 2016Jan 8 2016

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2016-March
ISSN (Print)1530-1605

Other

Other49th Annual Hawaii International Conference on System Sciences, HICSS 2016
CountryUnited States
CityKoloa
Period1/5/161/8/16

ASJC Scopus subject areas

  • Engineering(all)

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  • Cite this

    Brown, S. A., Thatcher, S. M. B., & Wilson, D. W. (2016). Measurement and outcomes of identity communication in virtual teams. In R. H. Sprague, & T. X. Bui (Eds.), Proceedings of the 49th Annual Hawaii International Conference on System Sciences, HICSS 2016 (pp. 888-897). [7427291] (Proceedings of the Annual Hawaii International Conference on System Sciences; Vol. 2016-March). IEEE Computer Society. https://doi.org/10.1109/HICSS.2016.114