Media Effects on Group Collaboration: An Empirical Examination in an Ethical Decision-Making Context

Saonee Sarker, Suprateek Sarker, Sutirtha Chatterjee, Joseph S. Valacich

Research output: Contribution to journalArticle

15 Scopus citations

Abstract

Even though it is widely acknowledged that collaboration underlies much of the decision-making efforts in contemporary organizations, and that organizational groups are increasingly making decisions that have ethical implications, few studies have examined group ethical decision-making processes and outcomes. In addition, while there is increasing evidence that groups often collaborate/communicate using different mediating technologies, few studies have examined the effect of the characteristics of the media in group ethical decision-making contexts. Finally, there is a clear paucity of studies that have investigated group decision making pertaining to information technology (IT)-related ethical dilemmas, an area of rising importance for information systems (IS) and decision science researchers. This article seeks to address the gaps described above through an experimental study where groups collaborating either in a face-to-face context or in a computer-mediated context (using NetMeeting or Wiki) were required to make a decision with respect to a scenario with an IT-related ethical dilemma. Results indicate that media characteristics (e.g., anonymity, immediacy of feedback, parallelism) do not have an effect on whether groups make ethical (or unethical) decisions. However, several media characteristics were found to play a significant role on downstream variables, such as the quality of a follow-up task (i.e., creation of a decision justification document), and overall process satisfaction of the group members.

Original languageEnglish (US)
Pages (from-to)887-931
Number of pages45
JournalDecision Sciences
Volume41
Issue number4
DOIs
StatePublished - Nov 1 2010
Externally publishedYes

Keywords

  • Computer-mediated communication
  • Group dynamics
  • Group/team decision making
  • Laboratory experiments
  • Team effectiveness

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Information Systems and Management
  • Management of Technology and Innovation

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