Medical mistrust and patient satisfaction with mammography

The mediating effects of perceived self-efficacy among navigated African American women

Yamile Molina, Sage Kim, Nerida Berrios, Elizabeth Calhoun

Research output: Contribution to journalArticle

20 Citations (Scopus)

Abstract

Background: Medical mistrust is salient among African American women, given historic and contemporary racism within medical settings. Mistrust may influence satisfaction among navigated women by affecting women's perceptions of their health-care self-efficacy and their providers' roles in follow-up of abnormal test results. Objectives: To (i) examine whether general medical mistrust and health-care self-efficacy predict satisfaction with mammography services and (ii) test the mediating effects of health-related self-efficacy. Design: The current study is a part of a randomized controlled patient navigation trial for medically underserved women who had received a physician referral to obtain a mammogram in three community hospitals in Chicago, IL. After consent, 671 African American women with no history of cancer completed questionnaires concerning medical mistrust and received navigation services. After their mammography appointment, women completed health-care self-efficacy and patient satisfaction questionnaires. Results: Women with lower medical mistrust and greater perceived self-efficacy reported greater satisfaction with care. Medical mistrust was directly and indirectly related to patient satisfaction through self-efficacy. Conclusions: Preliminary findings suggest future programmes designed to increase health-care self-efficacy may improve patient satisfaction among African American women with high levels of medical mistrust. Our findings add to a growing body of literature indicating the importance of self-efficacy and active participation in health care, especially among the underserved.

Original languageEnglish (US)
Pages (from-to)2941-2950
Number of pages10
JournalHealth Expectations
Volume18
Issue number6
DOIs
StatePublished - Dec 1 2015
Externally publishedYes

Fingerprint

Self Efficacy
Mammography
Patient Satisfaction
African Americans
Delivery of Health Care
Patient Navigation
Racism
Community Hospital
Women's Health
Appointments and Schedules
Referral and Consultation
Physicians
Health

Keywords

  • Mammogram
  • Medical mistrust
  • Patient navigation
  • Patient satisfaction
  • Self-efficacy

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

Cite this

Medical mistrust and patient satisfaction with mammography : The mediating effects of perceived self-efficacy among navigated African American women. / Molina, Yamile; Kim, Sage; Berrios, Nerida; Calhoun, Elizabeth.

In: Health Expectations, Vol. 18, No. 6, 01.12.2015, p. 2941-2950.

Research output: Contribution to journalArticle

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