Organisational influences on attitudes in mandatory system use environments: A longitudinal study

Kerry W. Ward, Susan A Brown, Anne P. Massey

Research output: Contribution to journalArticle

22 Citations (Scopus)

Abstract

Usage of information systems has moved increasingly from being an optional means of enhancing productivity to a required part of organisational jobs. However, prior research on technology acceptance has largely focused on volitional systems and on individual, rather than organisational factors that could influence technology acceptance and use. As a result, little is known about how management may be able to influence user attitudes toward use of mandatory systems. In this paper, we examine the impact of organisational level influences on individual user attitudes toward system use over time. Our study is set in the context of a major mandatory system implementation at a multi-bank holding company. Our results suggest that subjective norms, top management commitment, and perceived organisational benefits are important to users at different times in the implementation process. Our results also highlight that direct system experience plays a significant role in determining which factors are important and when.

Original languageEnglish (US)
Pages (from-to)9-30
Number of pages22
JournalInternational Journal of Business Information Systems
Volume1
Issue number1-2
DOIs
StatePublished - 2005
Externally publishedYes

Fingerprint

Information systems
Productivity
Industry
Longitudinal study
Technology acceptance
User attitudes
Management commitment
Factors
Top management
Subjective norm
Bank holding companies
Organizational factors
Implementation process
System implementation
Technology use
Organizational level

Keywords

  • Mandatory system use
  • Organisational factors
  • Subjective norms
  • Survey research
  • Technology acceptance
  • Top management commitment
  • User attitudes

ASJC Scopus subject areas

  • Management Information Systems
  • Management of Technology and Innovation
  • Information Systems and Management

Cite this

Organisational influences on attitudes in mandatory system use environments : A longitudinal study. / Ward, Kerry W.; Brown, Susan A; Massey, Anne P.

In: International Journal of Business Information Systems, Vol. 1, No. 1-2, 2005, p. 9-30.

Research output: Contribution to journalArticle

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