Outsourcing in the healthcare industry: Information technology, intellectual property, and allied aspects

Amar Gupta, Raj K. Goyal, Keith A. Joiner, Sanjay Saini

Research output: Contribution to journalArticle

6 Scopus citations

Abstract

The healthcare industry is being impacted by advances in information technology in four major ways: first, a broad spectrum of tasks that were previously done manually can now be performed by computers; second, some tasks can be outsourced to other countries using inexpensive communications technology; third, longitudinal and societal healthcare data can now be analyzed in acceptable periods of time; and fourth, the best medical expertise can sometimes be made available without the need to transport the patient to the doctor or vice versa. The healthcare industry will increasingly use a portfolio approach comprised of three closelycoordinated components seamlessly interwoven together: healthcare tasks performed by humans on-site; healthcare tasks performed by humans off-site, including tasks performed in other countries; and healthcare tasks performed by computers without direct human involvement. Finally, this paper deals with intellectual property and legal aspects related to the three-pronged healthcare services paradigm.

Original languageEnglish (US)
Pages (from-to)1-26
Number of pages26
JournalInformation Resources Management Journal
Volume21
Issue number1
DOIs
StatePublished - Jan 1 2008

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ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management
  • Library and Information Sciences

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