Patient satisfaction with health care: Intentions and change in plan

Janet H. Senf, Barry D Weiss

Research output: Contribution to journalArticle

15 Citations (Scopus)

Abstract

Satisfaction with health care was assessed using three measures, including one with general referents, one with personal referents, and one referring to the last physician visit. These measures were used to predict an outcome measure that included four groups: those who intended to change health care and did, those who intended to change and did not, those who did not intend to change and did, and those who did not intend to change and did not. The measure with personal referents was the best predictor of intention to change/change, while the measure with general referents did not enter the prediction equation. None of the measures was a very good predictor of those who did not carry out their intentions with respect to change of health care plan.

Original languageEnglish (US)
Pages (from-to)299-306
Number of pages8
JournalEvaluation and Program Planning
Volume14
Issue number4
DOIs
StatePublished - 1991

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Patient Satisfaction
health care
Delivery of Health Care
physician
Outcome Assessment (Health Care)
Physicians
prediction
plan
Patient satisfaction
Healthcare
Group

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management
  • Public Health, Environmental and Occupational Health
  • Social Psychology
  • Education
  • Sociology and Political Science

Cite this

Patient satisfaction with health care : Intentions and change in plan. / Senf, Janet H.; Weiss, Barry D.

In: Evaluation and Program Planning, Vol. 14, No. 4, 1991, p. 299-306.

Research output: Contribution to journalArticle

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