Patients' perceptions of increased pharmacy contact

Brian L Erstad, J. R. Draugalis, S. M. Waldrop, L. Scheurer, M. D. Namanny

Research output: Contribution to journalArticle

13 Citations (Scopus)

Abstract

This prospective, randomized study was conducted to determine if increased patient contact between pharmacists and patients would result in greater patient awareness and satisfaction with their hospital stay and particularly with pharmacists and pharmacy services. Eligible patients were randomized to receive either the usual pharmacy care with minimum contact with the pharmacist, or expanded services based on increased contact with the pharmacist. A questionnaire was used to determine patient awareness and satisfaction. Statistically significant differences were found between the groups on awareness and satisfaction with pharmacy services scales as well as total scores. Total patient scores were highly reliable, with an α coefficient of 0.87. In addition, comments by patients in the group with increased contact were overwhelmingly positive, in contrast to those receiving usual care. Patients desire and appreciate greater contact with pharmacists.

Original languageEnglish (US)
Pages (from-to)724-728
Number of pages5
JournalPharmacotherapy
Volume14
Issue number6 I
StatePublished - 1994

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Pharmacists
Pharmaceutical Services
Patient Satisfaction
Length of Stay
Prospective Studies

ASJC Scopus subject areas

  • Pharmacology (medical)
  • Pharmacology, Toxicology and Pharmaceutics(all)

Cite this

Erstad, B. L., Draugalis, J. R., Waldrop, S. M., Scheurer, L., & Namanny, M. D. (1994). Patients' perceptions of increased pharmacy contact. Pharmacotherapy, 14(6 I), 724-728.

Patients' perceptions of increased pharmacy contact. / Erstad, Brian L; Draugalis, J. R.; Waldrop, S. M.; Scheurer, L.; Namanny, M. D.

In: Pharmacotherapy, Vol. 14, No. 6 I, 1994, p. 724-728.

Research output: Contribution to journalArticle

Erstad, BL, Draugalis, JR, Waldrop, SM, Scheurer, L & Namanny, MD 1994, 'Patients' perceptions of increased pharmacy contact', Pharmacotherapy, vol. 14, no. 6 I, pp. 724-728.
Erstad BL, Draugalis JR, Waldrop SM, Scheurer L, Namanny MD. Patients' perceptions of increased pharmacy contact. Pharmacotherapy. 1994;14(6 I):724-728.
Erstad, Brian L ; Draugalis, J. R. ; Waldrop, S. M. ; Scheurer, L. ; Namanny, M. D. / Patients' perceptions of increased pharmacy contact. In: Pharmacotherapy. 1994 ; Vol. 14, No. 6 I. pp. 724-728.
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