Predicting collaboration technology use: Integrating technology adoption and collaboration research

Susan A Brown, Alan Dennis, Viswanath Venkatesh

Research output: Contribution to journalArticle

239 Citations (Scopus)

Abstract

The paper presents a model integrating theories from collaboration research (i.e., social presence theory, channel expansion theory, and the task closure model) with a recent theory from technology adoption research (i.e., unified theory of acceptance and use of technology, abbreviated to UTAUT) to explain the adoption and use of collaboration technology. We theorize that collaboration technology characteristics, individual and group characteristics, task characteristics, and situational characteristics are predictors of performance expectancy, effort expectancy, social influence, and facilitating conditions in UTAUT. We further theorize that the UTAUT constructs, in concert with gender, age, and experience, predict intention to use a collaboration technology, which in turn predicts use. We conducted two field studies in Finland among (1) 349 short message service (SMS) users and (2) 447 employees who were potential users of a new collaboration technology in an organization. Our model was supported in both studies. The current work contributes to research by developing and testing a technology-specific model of adoption in the collaboration context.

Original languageEnglish (US)
Pages (from-to)9-53
Number of pages45
JournalJournal of Management Information Systems
Volume27
Issue number2
DOIs
StatePublished - Oct 1 2010
Externally publishedYes

Fingerprint

Research collaboration
Technology use
Collaboration technology
Technology adoption
Personnel
UTAUT
Testing
Expectancy
Social presence
Individual characteristics
Employees
Closure
Field study
Finland
Intention to use
Task characteristics
Social influence
Predictors
Acceptance
Short message service

Keywords

  • channel expansion theory
  • collaboration technologies
  • social presence theory
  • task closure model
  • technology acceptance
  • technology adoption
  • unified theory of acceptance and use of technology

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems and Management
  • Management Science and Operations Research
  • Computer Science Applications

Cite this

Predicting collaboration technology use : Integrating technology adoption and collaboration research. / Brown, Susan A; Dennis, Alan; Venkatesh, Viswanath.

In: Journal of Management Information Systems, Vol. 27, No. 2, 01.10.2010, p. 9-53.

Research output: Contribution to journalArticle

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