Preventive services and satisfaction of cherokee nation patients

Stephanie L. McFall, Teshia G.A. Solomon, David W. Smith, Marilyn Kelley

Research output: Contribution to journalArticle

3 Scopus citations

Abstract

This article assesses the relationship between receipt of preventive services and satisfaction in five clinics operated by the Cherokee Nation. Data are from personal interviews of 596 adult patients attending the clinics on consecutive days in 1995 and 1997. Analyses are based on 535 patients with complete satisfaction. Patients were most satisfied with communication, advice on how to stay healthy, and preventive care; there was less satisfaction with follow-up and continuity of care. Satisfaction was not associated with receipt of screening tests. However, patients who received advice or assistance with smoking cessation or dietary recommendations had higher overall satisfaction.

Original languageEnglish (US)
Pages (from-to)76-83
Number of pages8
JournalJournal of Public Health Management and Practice
Volume7
Issue number1
DOIs
StatePublished - Jan 1 2001
Externally publishedYes

Keywords

  • Ambulatory care
  • American Indian
  • Clinical preventive services
  • Patient satisfaction

ASJC Scopus subject areas

  • Health Policy
  • Public Health, Environmental and Occupational Health

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