Price and brand name as indicators of quality dimensions for consumer durables

Merrie Brucks, Valarie A. Zeithaml, Gillian Naylor

Research output: Contribution to journalArticle

296 Scopus citations

Abstract

Delivering quality products requires an understanding of the critical dimensions and cues that consumers use to judge quality. To that end, this article addresses two fundamental research issues. Using a qualitative study, the authors first develop a generalizable typology of quality dimensions for durable goods that includes ease of use, versatility, durability, serviceability, performance, and prestige. Second, the authors conduct a process-tracing laboratory experiment to examine hawkey marketing variables - price, brand name, and product attributes - affect consumers' judgment processes and inferences about how products perform on the six quality dimensions. Results of the experiment indicate that consumers use price and brand name differently to judge the quality dimensions, searching for price and brand name much more frequently when evaluating prestige than when evaluating any other quality dimension. Results suggest that managers must determine the relevant quality dimensions for a product category and the cues that are salient for judging those dimensions.

Original languageEnglish (US)
Pages (from-to)359-374
Number of pages16
JournalJournal of the Academy of Marketing Science
Volume28
Issue number3
DOIs
StatePublished - Jan 1 2000

ASJC Scopus subject areas

  • Business and International Management
  • Economics and Econometrics
  • Marketing

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