Relationship between patients' perceptions of care quality and health care errors in 11 countries: A secondary data analysis

Ana L. Hincapie, Marion Slack, Daniel C. Malone, Neil J. MacKinnon, Terri L. Warholak

Research output: Contribution to journalArticlepeer-review

4 Scopus citations

Abstract

Patients may be the most reliable reporters of some aspects of the health care process; their perspectives should be considered when pursuing changes to improve patient safety. The authors evaluated the association between patients' perceived health care quality and self-reported medical, medication, and laboratory errors in a multinational sample. The analysis was conducted using the 2010 Commonwealth Fund International Health Policy Survey, a multinational consumer survey conducted in 11 countries. Quality of care was measured by a multifaceted construct developed using Rasch techniques. After adjusting for potentially important confounding variables, an increase in respondents' perceptions of care coordination decreased the odds of self-reporting medical errors, medication errors, and laboratory errors (P<.001). As health care stakeholders continue to search for initiatives that improve care experiences and outcomes, this study's results emphasize the importance of guaranteeing integrated care.

Original languageEnglish (US)
Pages (from-to)13-21
Number of pages9
JournalQuality Management in Health Care
Volume25
Issue number1
DOIs
StatePublished - Jan 28 2016

Keywords

  • Laboratory error
  • Medical error
  • Medication error
  • Quality of care

ASJC Scopus subject areas

  • Leadership and Management
  • Health(social science)
  • Health Policy
  • Care Planning

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