Relationship between patients' perceptions of care quality and health care errors in 11 countries: A secondary data analysis

Ana L. Hincapie, Marion K Slack, Daniel C Malone, Neil J. MacKinnon, Terri L Warholak

Research output: Contribution to journalArticle

2 Scopus citations


Patients may be the most reliable reporters of some aspects of the health care process; their perspectives should be considered when pursuing changes to improve patient safety. The authors evaluated the association between patients' perceived health care quality and self-reported medical, medication, and laboratory errors in a multinational sample. The analysis was conducted using the 2010 Commonwealth Fund International Health Policy Survey, a multinational consumer survey conducted in 11 countries. Quality of care was measured by a multifaceted construct developed using Rasch techniques. After adjusting for potentially important confounding variables, an increase in respondents' perceptions of care coordination decreased the odds of self-reporting medical errors, medication errors, and laboratory errors (P

Original languageEnglish (US)
Pages (from-to)13-21
Number of pages9
JournalQuality Management in Health Care
Issue number1
StatePublished - Jan 28 2016



  • Laboratory error
  • Medical error
  • Medication error
  • Quality of care

ASJC Scopus subject areas

  • Health Policy
  • Care Planning
  • Health(social science)
  • Leadership and Management

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