Requirements engineering using appreciative inquiry for an online community of caregivers of children with autism

Carol Heins Gonzales, Gondy Leroy, Gianluca De Leo

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

Appreciative Inquiry, commonly used in organizational development, aims to build organizations, processes or systems based on success stories using a hopeful vision for an ideal future. It produces positive results with organizational change management. We adjusted the user requirements process for an online community of caregivers of children with autism and compared it with the traditional approach. Based on case studies with 4 special education teachers, we found that Appreciative Inquiry was effective for obtaining meaningful requirements and extremely useful in encouraging buy-in with novice users. This outcome was in stark contrast to the traditional approach where our participants showed no interest in an online community. In addition to these results, we present lessons learned in adjusting the Appreciative Inquiry process for user requirements analysis.

Original languageEnglish (US)
Title of host publication24th Annual ACM Symposium on Applied Computing, SAC 2009
Pages142-146
Number of pages5
DOIs
StatePublished - Dec 1 2009
Event24th Annual ACM Symposium on Applied Computing, SAC 2009 - Honolulu, HI, United States
Duration: Mar 8 2009Mar 12 2009

Publication series

NameProceedings of the ACM Symposium on Applied Computing

Other

Other24th Annual ACM Symposium on Applied Computing, SAC 2009
CountryUnited States
CityHonolulu, HI
Period3/8/093/12/09

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Keywords

  • Appreciative inquiry
  • Autism spectrum disorder
  • Online community
  • Requirements engineering

ASJC Scopus subject areas

  • Software

Cite this

Gonzales, C. H., Leroy, G., & De Leo, G. (2009). Requirements engineering using appreciative inquiry for an online community of caregivers of children with autism. In 24th Annual ACM Symposium on Applied Computing, SAC 2009 (pp. 142-146). (Proceedings of the ACM Symposium on Applied Computing). https://doi.org/10.1145/1529282.1529310