Self disclosure on computer forms: meta-analysis and implications

Suzanne P Weisband, Sara Kiesler

Research output: Chapter in Book/Report/Conference proceedingConference contribution

94 Scopus citations

Abstract

Do people disclose more on a computer form than they do in an interview or on a paper form? We report a statistical meta-analysis of the literature from 1969 to 1994. Across 39 studies using 100 measures, computer administration increased self-disclosure. Effect sizes were larger comparing computer administration with face-to-face interviews, when forms solicited sensitive information, and when medical or psychiatric patients were the subjects. Effect sizes were smaller but had not disappeared in recent studies, which we attribute in part to changes in computer interfaces. We discuss research, ethical, policy, and design implications.

Original languageEnglish (US)
Title of host publicationConference on Human Factors in Computing Systems - Proceedings
PublisherACM
Pages3-10
Number of pages8
Publication statusPublished - 1996
EventProceedings of the 1996 Conference on Human Factors in Computing Systems, CHI 96 - Vancouver, BC, Can
Duration: Apr 13 1996Apr 18 1996

Other

OtherProceedings of the 1996 Conference on Human Factors in Computing Systems, CHI 96
CityVancouver, BC, Can
Period4/13/964/18/96

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ASJC Scopus subject areas

  • Computer Science(all)
  • Social Sciences(all)

Cite this

Weisband, S. P., & Kiesler, S. (1996). Self disclosure on computer forms: meta-analysis and implications. In Conference on Human Factors in Computing Systems - Proceedings (pp. 3-10). ACM.