Social-media-based policy informatics: Cyber-surveillance for homeland security and public health informatics

Wingyan Chung, Dajun Zeng

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Nowadays, policy makers face complex challenges such as cybersecurity, infectious disease control, and political rumors, which can quickly elicit large-scale crises in a world connected by social media. However, scarce work is found in using social media analytics to support high-impact policy areas that span across nations and population groups. In this chapter, we describe a framework for social-media-based policy informatics and its application to addressing policy issues concerned by governments and general public. Based on the framework, we conducted two case studies: The first study concerns with the U.S. immigration and border security, which is increasingly motivated by cyber means and affects the U.S. economy, national security, and foreign policies. The second study concerns with the West African Ebola disease outbreak, which has caused over 11,305 people to die and is the largest and most complex in the history of the disease. We present empirical findings obtained from the data analyses and discuss the implication for public policy decision making. The research should contribute to developing a new social-media-based framework for policy informatics and to demonstrating its use in high-impact policy issues.

Original languageEnglish (US)
Title of host publicationPublic Administration and Information Technology
PublisherSpringer
Pages363-385
Number of pages23
DOIs
StatePublished - Jan 1 2018

Publication series

NamePublic Administration and Information Technology
Volume25
ISSN (Print)2512-1812
ISSN (Electronic)2512-1839

Keywords

  • Cyber-surveillance
  • Health informatics
  • Homeland security
  • Network analysis
  • Policy informatics
  • Sentiment analysis
  • Social media analytics
  • Systems development

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Public Administration
  • Information Systems and Management

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