Supporting information seeking in multinational organizations: A knowledge portal approach

Wingyan Chung, Theodore Elhourani, Alfonso Bonillas, Guanpi Lai, Wei Xi, Hsinchun Chen

Research output: Contribution to journalConference article

Abstract

As multinational organizations increasingly use the Web to seek information, there is a need for better support of searching the Web across different regions. However, support for Internet searching in non-English speaking regions is much weaker than that in English-speaking regions. To alleviate the problems, we propose a knowledge portal approach to supporting cross-regional searching of multinational organizations. The approach was used to build two Web portals in the Spanish business and Arabic medical domains. Experimental results show that our portals achieved significantly better performance (in terms of search accuracy and user satisfaction) than existing search engines in the corresponding domains. The encouraging findings point to a promising future of the approach to facilitating cross-regional searching in multinational organizations.

Original languageEnglish (US)
Number of pages1
JournalProceedings of the Annual Hawaii International Conference on System Sciences
StatePublished - Nov 10 2005
Externally publishedYes
Event38th Annual Hawaii International Conference on System Sciences - Big Island, HI, United States
Duration: Jan 3 2005Jan 6 2005

ASJC Scopus subject areas

  • Engineering(all)

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