Testing the Interactivity Model: Communication Processes, Partner Assessments, and the Quality of Collaborative Work

Judee K. Burgoon, Joseph A. Bonito, Bjorn Bengtsson, Artemio Ramirez, Norah E. Dunbar, Nathan Miczo

Research output: Contribution to journalArticlepeer-review

146 Scopus citations

Abstract

A major consideration in designing and adopting new communication technologies is their impact on communication processes and outcomes. One way to understand this impact is according to the principle of interpersonal interactivity. Findings from two investigations are reported here that address how properties of task-related communication conducted with differing interfaces relate to perceptions of interaction partners and the outcomes of their collaborative work. Study 1 manipulated the interface affordances of mediation, contingency, and modality richness. Study 2 examined the affordance of mediation. Results show that interfaces that promote higher mutuality and involvement lead to more favorable perceptions of partners' credibility and attraction, and those perceptions are systematically related to higher-quality decisions and more influence. Discussion focuses on the relation between user perceptions, design features, and task outcomes in human-computer interaction and computer-mediated communication.

Original languageEnglish (US)
Pages (from-to)33-56
Number of pages24
JournalJournal of Management Information Systems
Volume16
Issue number3
DOIs
StatePublished - 1999

Keywords

  • Collaborative work
  • Communication interfaces
  • Computer-mediated communication
  • Decision making
  • Human-computer interaction
  • Interactivity

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management

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