The effects of task interruption and information presentation on individual decision making

Cheri Speier, Joseph S. Valacich, Iris Vessey

Research output: Contribution to conferencePaper

46 Scopus citations

Abstract

Interrupted work environments are commonplace in today's organizations. In addition, organizational work is increasingly performed using some form of computer support. Consequently, there is a need to examine how the design and delivery of information systems can help to mitigate the potentially deleterious effects of interruptions on decision-maker performance. This paper reports the results of two experiments that investigate the influence of interruptions on different types of tasks and the ability of information presentation formats to alleviate them. Interruptions were found to facilitate performance on simple tasks, while inhibiting performance on more complex tasks. Furthermore, there was some evidence that the frequency of interruptions and similarity of the content of the primary and interruption tasks also negatively influenced performance. Finally, interruptions moderated the relationship between information presentation format and specific types of tasks.

Original languageEnglish (US)
Pages21-35
Number of pages15
StatePublished - Dec 15 1997
Externally publishedYes
Event18th International Conference on Information Systems, ICIS 1997 - Atlanta, United States
Duration: Dec 14 1997Dec 17 1997

Other

Other18th International Conference on Information Systems, ICIS 1997
CountryUnited States
CityAtlanta
Period12/14/9712/17/97

Keywords

  • Decision making
  • Decision support systems
  • Information presentation formats
  • Interruptions

ASJC Scopus subject areas

  • Information Systems

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    Speier, C., Valacich, J. S., & Vessey, I. (1997). The effects of task interruption and information presentation on individual decision making. 21-35. Paper presented at 18th International Conference on Information Systems, ICIS 1997, Atlanta, United States.