The influence of conversational agents on socially desirable responding

Ryan M. Schuetzler, Justin Scott Giboney, G. Mark Grimes, Jay F. Nunamaker

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Conversational agents (CAs) are becoming an increasingly common component in many information systems. The ubiquity of CAs in cell phones, entertainment systems, and messaging applications has led to a growing need to understand how design choices made when developing CAs influence user interactions. In this study, we explore the use case of CAs that gather potentially sensitive information from people—for example, in a medical interview. Using a laboratory experiment, we examine the influence of CA responsiveness and embodiment on the answers people give in response to sensitive and non-sensitive questions. The results show that for sensitive questions, the responsiveness of the CA increased the social desirability of the responses given by participants.

Original languageEnglish (US)
Title of host publicationProceedings of the 51st Annual Hawaii International Conference on System Sciences, HICSS 2018
EditorsTung X. Bui
PublisherIEEE Computer Society
Pages283-292
Number of pages10
ISBN (Electronic)9780998133119
StatePublished - 2018
Event51st Annual Hawaii International Conference on System Sciences, HICSS 2018 - Big Island, United States
Duration: Jan 2 2018Jan 6 2018

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2018-January
ISSN (Print)1530-1605

Conference

Conference51st Annual Hawaii International Conference on System Sciences, HICSS 2018
Country/TerritoryUnited States
CityBig Island
Period1/2/181/6/18

ASJC Scopus subject areas

  • Engineering(all)

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